Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sean Park

Sean Park

Senior Implementation Consultant
Rancho Santa Margarita,CA

Summary

I am a Senior Software Implementation Consultant with hands-on experience helping organizations roll out and integrate enterprise solutions. I work closely with teams to understand their needs, configure software to meet their goals, and deliver results that make their operations run smoother. From planning and design to training and ongoing support, I manage the entire project lifecycle. I’m good at breaking down technical details into clear, actionable steps, making it easy for clients to get the most out of their systems. At the core, I’m passionate about using technology to improve processes and help businesses achieve better outcomes.

Developed critical problem-solving and project management skills in fast-paced consulting environment. Proficient in systems integration and business process optimization, ensuring successful project outcomes and client satisfaction. Seeking to transition into new field where these transferrable skills can drive impactful results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Senior Implementation Consultant

MarginPoint
04.2024 - Current
  • Led end-to-end implementation projects for enterprise clients, ensuring on-time delivery of scalable software solutions aligned with business goals and technical requirements.
  • Optimized implementation workflows by reviewing and updating standard operating procedures, resulting in increased efficiency and consistency across projects.
  • Mitigated risks effectively by conducting comprehensive assessments and proactively resolving potential challenges, ensuring project success and client confidence.
  • Collaborated with cross-functional teams, including product management, engineering, and client stakeholders, to define project scope, timelines, and key performance indicators, driving alignment and successful outcomes.
  • Trained and mentored junior consultants, elevating team performance and accelerating project delivery through hands-on guidance, process optimization, and knowledge sharing.

Implementation Consultant

MarginPoint
01.2022 - 04.2024
  • Delivered comprehensive client training services through on-site and virtual sessions, ensuring a smooth onboarding experience and fostering early adoption of newly implemented systems.
  • Enhanced client retention by maintaining excellent communication, providing consistent follow-ups, and addressing client needs promptly throughout the consultation and post-implementation processes.
  • Built strong, trust-based client relationships by demonstrating professionalism, technical expertise, and a commitment to delivering timely value, resulting in long-term partnerships.
  • Configured and customized implementation parameters by assessing client requirements and identifying limitations, delivering solutions tailored to meet unique operational needs.

Core Specialist II

UKG
04.2021 - 01.2022
  • Provided advanced technical support and troubleshooting for enterprise clients, resolving complex software issues efficiently to ensure optimal system performance and client satisfaction.
  • Collaborated with cross-functional teams, including product development and implementation consultants, to address client needs and deliver tailored solutions aligned with business objectives.
  • Maintained strong client relationships by delivering exceptional service, clear communication, and proactive follow-ups, resulting in increased client retention and satisfaction.
  • Assigned as the primary specialist for certain strategic enterprise accounts, delivering tailored solutions and acting as a trusted advisor to address unique client needs and drive alignment with business objectives.

Core Specialist I

Ultimate Software
02.2020 - 11.2021
  • Provided first-line technical support for enterprise clients, diagnosing and resolving product-related issues to ensure seamless functionality and a positive user experience.
  • Collaborated with internal teams, including engineering and product management, to escalate and resolve complex issues, delivering timely solutions aligned with client expectations.
  • Educated clients on product functionality and best practices, empowering users to maximize the value of their software investment and enhancing overall satisfaction.
  • Maintained detailed case documentation, leveraging insights from recurring issues to drive process improvements and contribute to the enhancement of support workflows and knowledge base content.

Market Research Analyst Intern

UI Alloy
02.2018 - 02.2020
  • Conducted in-depth market research and competitive analysis to identify emerging trends, customer needs, and growth opportunities within the specialty metals industry.
  • Developed comprehensive reports and presentations, synthesizing data into actionable insights for senior management to support strategic decision-making.
  • Collaborated with cross-functional teams, including sales and product development, to align market intelligence with business goals and product strategies.
  • Utilized data visualization tools to present complex information clearly, enabling stakeholders to make data-driven decisions and assess market positioning effectively.

Education

Bachelor of Science - Microbiology

University of California, Davis
Davis, CA
09.2014 - 06.2018

Skills

Project/Implementation Management

Data Migration & Integration

Customer Training & Enablement

Application Suite: JIRA, Salesforce, SQL, HRIS

Problem Solving & Customer Empathy

Problem Solving & Customer Empathy

Timeline

Senior Implementation Consultant

MarginPoint
04.2024 - Current

Implementation Consultant

MarginPoint
01.2022 - 04.2024

Core Specialist II

UKG
04.2021 - 01.2022

Core Specialist I

Ultimate Software
02.2020 - 11.2021

Market Research Analyst Intern

UI Alloy
02.2018 - 02.2020

Bachelor of Science - Microbiology

University of California, Davis
09.2014 - 06.2018
Sean ParkSenior Implementation Consultant