VICTORIA COOPER
Vacaville,California
Summary
Dynamic professional with a proven track record at Work World, adept in Oracle and proficient in Microsoft Suite, showcases leadership skills and a knack for vendor relationship management. Excelled in streamlining document management processes, enhancing employee relations, and leading successful migrations to new HRIS platforms. Demonstrates a quick learning ability and a commitment to achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Receivable Clerk
Work World
Vacaville, CA
01.2023 - Current
- Resolved customer discrepancies and disputes in a timely and diplomatic manner.
- Maintained detailed records of all accounts receivable transactions.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Accounts Payable Processor
Work World
Vacaville, CA
04.2022 - Current
- Maintained accounts payable files and records in an organized manner.
- Assisted with month-end closing activities as needed.
- Collaborated with team members to manage workload and meet deadlines.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Matched orders with invoices and recorded required information.
- Entered data into accounting system to maintain accurate financial records.
- Coded invoices to maintain organized and accurate records.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
Human Resource Temp
Alkar Human Resources
Fairfield, CA
10.2021 - Current
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Examine employee files to answer inquiries and provide information for personnel actions
Administrative Assistant/ Account Payable
Alkar Human Resources
Fairfield, CA
11.2021 - 04.2022
- Operate typing, adding, calculating, or billing machines.
- Resolve discrepancies in accounting records.
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed database systems containing customer contact information.
HR Administrative Assistant
Kohana Coffee
Richmond, CA
01.2021 - 07.2021
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Resolved conflicts between employees through mediation or other appropriate methods of dispute resolution.
- Maintained employee records in compliance with company policies and legal regulations.
- Prepared and set up new employee orientations.
- Processed, verified and maintained personnel-related documentation.
- Answered questions regarding salaries, benefits and other pertinent information.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Evaluated resumes of potential candidates for open positions within the organization.
- Handled confidential information with discretion and integrity.
- Supported employees in successfully migrating from the existing HRIS system to a new platform in just two days.
- Developed and implemented a digital employee file system, streamlining document management processes.
Administrative Assistant/Human Resource/Bookkeeper
St. Paul School
San Pablo, CA
08.2015 - 07.2019
- Provide advice and counsel about available financial aid opportunities, eligibility requirements, the application process to parents in-person, over the phone and via email
- Work closely with school principal to review financial applicants to determine if eligible to receive school aid and reward amount
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Complete work schedules, manage calendars, and arrange appointments
- Review HR files, records, and other documents to obtain information to respond to requests
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Train other staff members to perform work activities, such as using computer applications
- Receive, record, and bank cash, checks, and vouchers
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Conduct verifications of employment
- Complete time sheets showing employees' arrival and departure times
Expanded Learning Program On-Site Coordinator
St. Paul School
San Pablo, CA
08.2014 - 07.2019
- Establish work schedules and assign work to staff members
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
- Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services
- Determine the scope of educational program offerings, and prepare drafts of program schedules and descriptions, to estimate staffing and facility requirements
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance
- Write articles, manuals, and other publications, and assist in the distribution of promotional literature about programs and facilities
Education
Master Of Science (M.S.) - Organizational Psychology
University Of Phoenix
Phoenix, AZ05.2019
Bachelors Of Science - Psychology
University Of Phoenix
Phoenix, AZ06.2013
Skills
- Proficient in Microsoft Suite
- Proficient in Outlook
- Team Player
- Quick Learner
- Leadership skills
- Proficient in ADP (TotalSource)/ Kronos
- Employee Relations
- Google Suite
- Oracle expertise
- Payment posting
- Vendor relationship management
- General accounting
- Account management
- General ledger entries
- Vendor invoice processing
Certification
- The National Society of Leadership and Success
- Associate Professional Human Resources
- HR Ethics Certificate
References
References available upon request.
Timeline
Accounts Receivable Clerk
Work World
01.2023 - Current
Accounts Payable Processor
Work World
04.2022 - Current
Administrative Assistant/ Account Payable
Alkar Human Resources
11.2021 - 04.2022
Human Resource Temp
Alkar Human Resources
10.2021 - Current
HR Administrative Assistant
Kohana Coffee
01.2021 - 07.2021
Administrative Assistant/Human Resource/Bookkeeper
St. Paul School
08.2015 - 07.2019
Expanded Learning Program On-Site Coordinator
St. Paul School
08.2014 - 07.2019
Master Of Science (M.S.) - Organizational Psychology
University Of Phoenix
Bachelors Of Science - Psychology
University Of Phoenix
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