Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

STACY FORD

Reno,Nevada

Summary

I am a hard working employee with great work ethics. I have over 30 years of gaming experience. I am knowledgeable of B.J, Roulette, Pai Gow Poker, carnival games and light Craps. I have great customer service skill's. i also can learn anything you teach me. I would be a great asset to your working environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Casino Table Games Dealer

Harrrahs Hotel and Casino
Reno, NV
03.2018 - 03.2020
  • Assisted customers with questions about rules or game play.
  • Monitored player activity to detect any potential cheating attempts.
  • Communicated professionally with other dealers, supervisors, and managers.
  • Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
  • Accurately calculated wagers placed by players using basic math skills.
  • Performed daily maintenance tasks such as cleaning chips and shuffling decks.
  • Observed gamblers to identify marking, switching and counting cards.
  • Alerted floor supervisors of any suspicious behavior among patrons.
  • Provided excellent customer service while interacting with players in a friendly manner.
  • Inspected cards, chips, and dice for damage or tampering.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Kept up-to-date on new games and strategies to improve performance as a dealer.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Educated guests on house rules and procedures specific to each game.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Followed proper protocol for closing out tables at the end of shifts.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Casino Table Games Dealer

Boomtown Casino Hotel
Verdi, NV
01.2017 - 01.2018
  • Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
  • Accurately calculated wagers placed by players using basic math skills.
  • Adhered to all safety protocols established by the casino management team.
  • Observed gamblers to identify marking, switching and counting cards.
  • Alerted floor supervisors of any suspicious behavior among patrons.
  • Provided excellent customer service while interacting with players in a friendly manner.
  • Inspected cards, chips, and dice for damage or tampering.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Kept up-to-date on new games and strategies to improve performance as a dealer.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Educated guests on house rules and procedures specific to each game.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Assisted customers with questions about rules or game play.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed chip exchanges for customers when requested.
  • Maintained accurate records of transactions and payouts.
  • Completed day-to-day duties accurately and efficiently.

Multi Games Table Dealer

Bonanza
Reno, NV
01.2016 - 01.2017
  • Communicated professionally with other dealers, supervisors, and managers.
  • Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment.
  • Accurately calculated wagers placed by players using basic math skills.
  • Adhered to all safety protocols established by the casino management team.
  • Performed daily maintenance tasks such as cleaning chips and shuffling decks.
  • Observed gamblers to identify marking, switching and counting cards.
  • Alerted floor supervisors of any suspicious behavior among patrons.
  • Provided excellent customer service while interacting with players in a friendly manner.
  • Inspected cards, chips, and dice for damage or tampering.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Kept up-to-date on new games and strategies to improve performance as a dealer.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Educated guests on house rules and procedures specific to each game.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Assisted customers with questions about rules or game play.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed chip exchanges for customers when requested.
  • Provided feedback to supervisors regarding guest satisfaction levels.
  • Completed day-to-day duties accurately and efficiently.

Home

None
Reno, NV
11.2010 - 12.2015

Casino Games Supervisor

Silver Legacy
Reno, NV
01.2007 - 10.2010
  • Monitored the gaming area for suspicious activities or violations of rules.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Reviewed employee performance evaluations on a regular basis and provided feedback as needed.
  • Supervised and trained staff on game operations, customer service, and safety procedures.
  • Observed gamblers' behavior for signs of cheating and notified security staff.
  • Adhered strictly to state laws governing gambling regulations in the establishment.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Evaluated workers' performance to write performance reviews.
  • Implemented new policies and procedures related to game operations.
  • Observed gamblers to identify marking, switching and counting cards.
  • Established and enforced banks and table limits for each game type.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Developed strategies to improve customer satisfaction with games services.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Organized tournaments and events to promote games and attract new customers.
  • Managed inventory of gaming supplies such as tokens, cards, chips.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Established and maintained banks and table limits for each game.
  • Verified game equipment was properly functioning before use.
  • Ensured all necessary paperwork was completed accurately for each transaction.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Resolved customer complaints promptly and professionally.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Owned Craft Booth

Self Employed Web
Reno, NV
01.1997 - 12.2006

Assistant Casino Games Shift Manager

Santa Fe Hotel and Casino
Las Vegas, NV
02.1991 - 01.1997
  • Ensured all gaming equipment was functioning properly throughout shifts.
  • Resolved disputes between players that arose during gameplay.
  • Monitored player activity to detect any potential cheating attempts.
  • Communicated professionally with other dealers, supervisors, and managers.
  • Issued comps according to established guidelines set by casino management.
  • Balanced bankrolls and verified winnings at the end of each shift.
  • Accurately calculated wagers placed by players using basic math skills.
  • Adhered to all safety protocols established by the casino management team.
  • Observed gamblers to identify marking, switching and counting cards.
  • Alerted floor supervisors of any suspicious behavior among patrons.
  • Provided excellent customer service while interacting with players in a friendly manner.
  • Inspected cards, chips, and dice for damage or tampering.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Kept up-to-date on new games and strategies to improve performance as a dealer.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Assisted customers with questions about rules or game play.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided feedback to supervisors regarding guest satisfaction levels.
  • Maintained accurate records of transactions and payouts.
  • Followed proper protocol for closing out tables at the end of shifts.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Education

Some College (No Degree) - Spanish

TMCC
Reno, NV
01-2015

Some College (No Degree) - Craps And Casino Management

Clark County Community College
Las Vegas, NV
01-1993

GED -

Clark County Community College
Las Vegas, NV
04-1981

Skills

  • Game Management
  • Fraud Detection
  • Guest Service
  • Currency Exchange
  • Conflict Mediation

Certification

Cosmetology Liscense 1983

Languages

Spanish
Limited

Timeline

Casino Table Games Dealer

Harrrahs Hotel and Casino
03.2018 - 03.2020

Casino Table Games Dealer

Boomtown Casino Hotel
01.2017 - 01.2018

Multi Games Table Dealer

Bonanza
01.2016 - 01.2017

Home

None
11.2010 - 12.2015

Casino Games Supervisor

Silver Legacy
01.2007 - 10.2010

Owned Craft Booth

Self Employed Web
01.1997 - 12.2006

Assistant Casino Games Shift Manager

Santa Fe Hotel and Casino
02.1991 - 01.1997

Some College (No Degree) - Spanish

TMCC

Some College (No Degree) - Craps And Casino Management

Clark County Community College

GED -

Clark County Community College

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