Tamara Lewis
Sewell,NJ
Summary
Experienced Customer Service bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
18
18
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
08.2024 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Front End Supervisor
Walmart
05.2022 - 01.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Manager
USPS
02.2014 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Patient Navigator
Saint Vincent's Catholic Medical Center
01.2007 - 02.2010
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
Education
GED -
Voctional Foundation
Brooklyn06-2019
Medgar Evers College
Brooklyn, NY02-2009
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Staff Management
- Listening Skills
- Time Management
Timeline
Assistant Department Manager
Floor & Decor
08.2024 - Current
Front End Supervisor
Walmart
05.2022 - 01.2024
Manager
USPS
02.2014 - 11.2022
Patient Navigator
Saint Vincent's Catholic Medical Center
01.2007 - 02.2010
GED -
Voctional Foundation
Medgar Evers College
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