Pamela Middleton
Dublin,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute customer oriented offering polished communication skills. Brings excellent organizational skills and over 10 years of job experience. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Porsche Of Livermore
Livermore, CA
11.2020 - Current
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Set benchmarks for customer service employees and monitored progress against targets.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Inventory Control Specialist
Livermore Automall
Livermore, CA
01.2019 - 03.2020
- Input data in CDK Software for New/Used and Dealer Trades to create updated status reports for quick reference for Sales/Service progress and deadlines.
- Prepared and submitted legal transfer documents to DMV.
- Verified costs and transactions for each vehicle sale.
- Created DMV documents with applicant information and verified data against CDK database information.
Service Crew Member
Audi Of Livermore
Livermore, CA
08.2010 - 04.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Trained contracted employees on DealerSOCKET,CDK, work and tasks, monitoring work for safety, efficiency and overall project progress.
- Operated cash registers and POS systems, handling over $50k in cash daily.
- Answered customer inquiries by phone or email and responded promptly.
Education
Associate of Arts - Liberal Arts And General Studies
Las Positas College
Livermore, CASkills
- Complex Problem Solving
- Handling Customer Complaints
- Team Building
- Customer Service Management
- Diligent Follow Through
Timeline
Customer Service Coordinator
Porsche Of Livermore
11.2020 - Current
Inventory Control Specialist
Livermore Automall
01.2019 - 03.2020
Service Crew Member
Audi Of Livermore
08.2010 - 04.2017
Associate of Arts - Liberal Arts And General Studies
Las Positas College