Adriana Fabela
Fort Worth,TX
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Escrow Officer
Byers and Taylor Title
08.2023 - Current
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Communicated requirements and title exception information to clients.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Followed-up on status of releases, policies, and return of recorded documents.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
Escrow Assistant
Byers and Taylor Title
03.2022 - 08.2023
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Scheduled signings and gathered required paperwork.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
Loan Signing Agent
Federal Escrow
01.2009 - 09.2021
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified valuable solutions for customers with credit problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Loan Signing Agent
Ridgegate Escrow
01.2007 - 09.2021
Receptionist
Valley Escrow
01.2020 - 01.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06.2003
Skills
- Customer service-focused
- Team management
- Project planning
- Organizational skills
- Work ethic
- Conflict resolution
- Decision-making
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Escrow Officer
Byers and Taylor Title
08.2023 - Current
Escrow Assistant
Byers and Taylor Title
03.2022 - 08.2023
Receptionist
Valley Escrow
01.2020 - 01.2021
Loan Signing Agent
Federal Escrow
01.2009 - 09.2021
Certified Loan Signing Agent
Ridgegate Escrow
01.2007 - 09.2021
High School Diploma -
Van Nuys Senior High School
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