Stephanie O’Connor
Syracuse,NY
Summary
Excellent interpersonal and organizational skills; able to multitask and set priorities to maximize potential. Strong strategic planning and project management competencies with focus on achieving deadlines and maintaining highest quality output. Thrives in challenging environments by utilizing excellent communication, planning and team collaboration skills. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
Glisson's Automotive
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Office Technician, Customer Service Rep.
National Grid
09.2009 - 04.2022
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
- Direct field support for line and underground crews
- Dispatch for crews during storm/emergency situations
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assist crew members with contact and adjustments needed for Human Resource and Payroll needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business Administration
Olympic Community College
Bremerton, WASkills
- Clear oral/written communication
- Scheduling and calendar management
- Customer Relations
- Problem-solving abilities
- Conflict Resolution
- Communication Skills
- Time management abilities
- Multitasking
- Professionalism
Accomplishments
- Entered an average of 800-1000 employees time in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Answered average of 80-120 incoming calls per day resulting in excellent quality control reviews.
- Assisted with implementation of SAP software to ensure timely and accurate payroll.
Timeline
Office Manager
Glisson's Automotive
08.2023 - Current
Office Technician, Customer Service Rep.
National Grid
09.2009 - 04.2022
Business Administration
Olympic Community College
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