Aaron Lacy
Prairieville,Louisiana
Summary
Dedicated professional with excellent experience in different industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Cox Communications
06.2023 - Current
- Maintained up-to-date knowledge with industry trends, technologies, and best practices in technical support
- Assisted customers with installation, configuration, and usage of company products
- Delivered exceptional customer service by actively listening to concerns and addressing them promptly
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Used ticketing systems to manage and process support actions and requests.
- Maintained accuracy of customer accounts by documenting all interactions and changes.
- Assisted in testing wide swaths of company software in special Pilot Program, and maintained accurate records of how software performed, and where it was utilized.
Seafood Manager
Rouses Market
07.2020 - 06.2023
- Attended trade shows or conferences to further enhance knowledge of seafood industry
- Trained new employees in proper techniques for handling, filleting, and preparing various types of fish and shellfish
- Collaborated with store management on pricing adjustments and special offers
- Reviewed employee performance periodically, offering constructive feedback for improvement
- Reduced departmental shrink by 60% with fresh concepts for cooked dishes in lieu of discarding product.
- Managed daily work schedules for seafood staff.
- Maintained accurate and up-to-date records of amount of product, needed product, and profit on products for department.
Butcher
Ralph's Market
06.2018 - 07.2020
- Merchandised fresh meat cases as well as related stocks of lunch meat and prepared foods
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to provide excellent customer service during peak hours or high-demand situations
- Performed meat inspections and checked temperature environment to maximize food safety.
- Used paper ledger to document quantity of meat received and sold to keep proper records of meat sales.
- Resolved delivery discrepancies to maintain accurate stock and finances.
Showroom Usher
MGM Resorts International, Beau Rivage
04.2016 - 08.2017
- Assisted patrons with locating seats, restrooms, or concessions
- Welcomed guests with friendly conversation and comprehensive support.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Reviewed tickets for authenticity and applicability to particular event.
- Maintained log of seats that remain empty to surprise and delight guests with upgrades when able.
Education
High School Diploma -
D'Iberville High School
Biloxi, Mississippi08.2017
Skills
- Report Analysis
- Bookkeeping
- Meeting planning
- Budget tracking
- Service support
- Account Management
- Employee Development
- Staff Leadership
Timeline
Technical Support Representative
Cox Communications
06.2023 - Current
Seafood Manager
Rouses Market
07.2020 - 06.2023
Butcher
Ralph's Market
06.2018 - 07.2020
Showroom Usher
MGM Resorts International, Beau Rivage
04.2016 - 08.2017
High School Diploma -
D'Iberville High School
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