Keegan Thaver
Digital Manager
Pompano Beach,FL
Summary
Experienced Digital Manager with 12 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Digital Manager
United Franchise Group
West Palm Beach, FL
01.2021 - Current
- Leading Brand and corporate initiatives for all digital avenues (Web, App, and software) with Multiple brands from in B2B and Retail industries.
- Created plans, led, organize, and control multiple project initiatives in accordance with approved scope and schedule.
- Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project.
- Provide day-to-day direction to cross-functional implementation support teams and best practices to the customers on deploying
the productions within their environment. - Built the designed engineering structure to scale to grow
with the strategy of the company, and define roles and responsibilities for the implementation team
in supporting operations. - Ensure smooth transition to operations post go-live and ramp-up. Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
Business Systems Analyst
United Franchise Group
West Palm Beach, FL
11.2019 - 12.2021
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Helped deploy system enhancements to improve field operations.
- Evaluated and adopted new technologies to address changing industry needs.
Director of Technical Support
United Franchise Group
West Palm Beach, FL
10.2015 - 11.2019
- Developing and achieving Technical Support objectives and goals to support the organizational vision.
- Managing and directing a team of Technical Support and Business Services Leaders while leading the development of the vision and strategy for the Tech Team.
- Assisting in developing an annual business plan to incorporate best practices to meet franchise and company needs.
- Ensuring targeted service and performance standards are achieved or exceeded.
- Executing tactical plans and initiatives that exceed customer expectations via phone, email and web, resulting in increased customer satisfaction and Associate satisfaction that will be realized in lower attrition and higher productivity.
- Executing additional projects such as synergy initiatives with multiple brands, succession planning, hiring and training practices, coaching practices, cross-functional brand initiatives.
- Establishing and managing communication channels within and among departments, being the liaison to provide customer feedback to the Senior Management Team.
Lead Genius
Apple
Boca Raton, FL
02.2012 - 10.2015
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Work with disgruntled customers on a daily bases repairing the relationship between the customer and apple.
- Repair apple products, all apple products, iPads, iPods, iPhones,
and all apple mac computers. Repairs include complete modular repairs for all apple units.
Education
Bachelor of Science - Computer Science And Programming
The University of Tennessee - Chattanooga
Chattanooga, TN 08.2001 - 04.2005
Ph.D. - Quantum Gravity
Florida Atlantic University
Boca Raton, FL 08.2017 - 04.2021
Skills
Web analytics
Project Management
New Business Development
Data Analytics
Strategic planning
Logistics support
Cycle counting
Project support
Teambuilding
Multitasking Abilities
Training and Development
Agile framework
Requirements analysis
Product development
Infrastructure development
Project lifecycle management
Analytical and Critical Thinking
Self-Motivated
Certification
CompTIA Network+
Timeline
Certified Scrum Master
11-2021
Digital Manager
United Franchise Group
01.2021 - Current
Business Systems Analyst
United Franchise Group
11.2019 - 12.2021
PMP - Project Management Professional
03-2019
Ph.D. - Quantum Gravity
Florida Atlantic University
08.2017 - 04.2021
Director of Technical Support
United Franchise Group
10.2015 - 11.2019
CompTIA Network+
06-2012
Lead Genius
Apple
02.2012 - 10.2015
Bachelor of Science - Computer Science And Programming
The University of Tennessee - Chattanooga
08.2001 - 04.2005