Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Keegan Thaver

Keegan Thaver

Digital Manager
Pompano Beach,FL

Summary

Experienced Digital Manager with 12 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Digital Manager

United Franchise Group
West Palm Beach, FL
01.2021 - Current
  • Leading Brand and corporate initiatives for all digital avenues (Web, App, and software) with Multiple brands from in B2B and Retail industries.
  • Created plans, led, organize, and control multiple project initiatives in accordance with approved scope and schedule.
  • Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project.
  • Provide day-to-day direction to cross-functional implementation support teams and best practices to the customers on deploying
    the productions within their environment.
  • Built the designed engineering structure to scale to grow
    with the strategy of the company, and define roles and responsibilities for the implementation team
    in supporting operations.
  • Ensure smooth transition to operations post go-live and ramp-up. Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.

Business Systems Analyst

United Franchise Group
West Palm Beach, FL
11.2019 - 12.2021
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Helped deploy system enhancements to improve field operations.
  • Evaluated and adopted new technologies to address changing industry needs.

Director of Technical Support

United Franchise Group
West Palm Beach, FL
10.2015 - 11.2019
  • Developing and achieving Technical Support objectives and goals to support the organizational vision.
  • Managing and directing a team of Technical Support and Business Services Leaders while leading the development of the vision and strategy for the Tech Team.
  • Assisting in developing an annual business plan to incorporate best practices to meet franchise and company needs.
  • Ensuring targeted service and performance standards are achieved or exceeded.
  • Executing tactical plans and initiatives that exceed customer expectations via phone, email and web, resulting in increased customer satisfaction and Associate satisfaction that will be realized in lower attrition and higher productivity.
  • Executing additional projects such as synergy initiatives with multiple brands, succession planning, hiring and training practices, coaching practices, cross-functional brand initiatives.
  • Establishing and managing communication channels within and among departments, being the liaison to provide customer feedback to the Senior Management Team.

Lead Genius

Apple
Boca Raton, FL
02.2012 - 10.2015
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Work with disgruntled customers on a daily bases repairing the relationship between the customer and apple.
  • Repair apple products, all apple products, iPads, iPods, iPhones,
    and all apple mac computers. Repairs include complete modular repairs for all apple units.

Education

Bachelor of Science - Computer Science And Programming

The University of Tennessee - Chattanooga
Chattanooga, TN
08.2001 - 04.2005

Ph.D. - Quantum Gravity

Florida Atlantic University
Boca Raton, FL
08.2017 - 04.2021

Skills

    Web analytics

Project Management

New Business Development

Data Analytics

Strategic planning

Logistics support

Cycle counting

Project support

Teambuilding

Multitasking Abilities

Training and Development

Agile framework

Requirements analysis

Product development

Infrastructure development

Project lifecycle management

Analytical and Critical Thinking

Self-Motivated

Certification

CompTIA Network+

Timeline

Certified Scrum Master

11-2021

Digital Manager

United Franchise Group
01.2021 - Current

Business Systems Analyst

United Franchise Group
11.2019 - 12.2021

PMP - Project Management Professional

03-2019

Ph.D. - Quantum Gravity

Florida Atlantic University
08.2017 - 04.2021

Director of Technical Support

United Franchise Group
10.2015 - 11.2019

CompTIA Network+

06-2012

Lead Genius

Apple
02.2012 - 10.2015

Bachelor of Science - Computer Science And Programming

The University of Tennessee - Chattanooga
08.2001 - 04.2005
Keegan ThaverDigital Manager