Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Addison

Farmington,NM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Speedway Gas Station
06.2020 - Current
  • Formulated policies and procedures to streamline operations.
  • Process invoices, manage inventory orders and pay outs to vendors.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reported issues to higher management with great detail.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Lead Cook

Aramark/summit
11.2017 - 01.2021
  • Utilized culinary techniques to create visually appealing dishes.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Coordinated with team members to prepare orders on time.
  • Took over line positions in event of emergency.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
  • Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
  • Developed close relationships with suppliers to source best ingredients.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Established a strong working relationship with local vendors to secure premium ingredients at competitive prices, resulting in cost savings without sacrificing quality.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Monitored food production to verify quality and consistency.
  • Assisted with menu development and planning.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Set up and broke down kitchen for service.

Shift Leader

Carl's Jr
05.2015 - 11.2017
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Collected, arranged, and input information into database system.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed and implemented new processes and procedures to streamline operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Host

Three Rivers Brewery
05.2014 - 07.2015
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Education

High School Diploma -

Piedra Vista High School
Farmington, NM
05.2016

Skills

  • Staff training/development
  • Purchasing
  • Product Promotion
  • Budget Administration
  • Team Leadership
  • Customer Service
  • Payroll Administration and Timekeeping
  • Scheduling
  • Staff Management

Certification

food handlers

alcohol servers Licence

Timeline

General Manager

Speedway Gas Station
06.2020 - Current

Lead Cook

Aramark/summit
11.2017 - 01.2021

Shift Leader

Carl's Jr
05.2015 - 11.2017

Host

Three Rivers Brewery
05.2014 - 07.2015

High School Diploma -

Piedra Vista High School

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Margaret Addison