David Martin
Johnson City,TN
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and grow to meet team goals.
Overview
9
9
years of professional experience
Work History
Debit Fraud
Advanced Call Center Technologies LLC
08.2023 - Current
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
Maintenance Technician
LHP Capital
05.2022 - 06.2023
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Positively engaged with customers and maintained professional appearance as company representative.
Assembler
Utility Trailer Manufacturing Company
05.2021 - 05.2022
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed tasks on time to meet quality and safety standards.
- Rejected materials, components and finished products and documented reasons.
- Inspected set sample of products for defects and compliance with design standards.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Spinner
Parkdale Mills Plant 16
06.2019 - 05.2021
- Evaluated completed products to identify errors and verify conformance with production tolerances.
- Replaced empty supplies with full packages to maintain production levels.
- Optimized machinery component alignment to meet specifications of each production run.
- Updated daily logs with production information and conferred with supervisor on improvement strategies to meet targets.
- Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating machinery.
- Inspected creelers and components to make sure yarn moved freely and accurately.
- Labeled and packed yarn on carts to prepare for shipment.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Transported goods between warehouse locations according to shipment and storage needs.
- Examined shipments for quality and accuracy.
- Loaded warehouse trailers using forklift.
Construction Worker
Paul Isreal
05.2015 - 06.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with successful, time-sensitive renovations of various structures.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and used networking contacts to generate client leads and acquired new projects from past, existing and future clients.
- Leveraged personal contacts to develop long-term client relationships.
Education
Diploma -
Johnson County High School
Mountain City, TN05.2015
Skills
- Troubleshooting Strengths
- Facilities Painting and Repair
- Residential Construction
- Client Interfacing
- Dependability and Integrity
- Hardware and Software Installation
- Microsoft Office
- Hand and Power Tool Operation
- Critical Thinking
Timeline
Debit Fraud
Advanced Call Center Technologies LLC
08.2023 - Current
Maintenance Technician
LHP Capital
05.2022 - 06.2023
Assembler
Utility Trailer Manufacturing Company
05.2021 - 05.2022
Spinner
Parkdale Mills Plant 16
06.2019 - 05.2021
Construction Worker
Paul Isreal
05.2015 - 06.2019
Diploma -
Johnson County High School
Similar Profiles
SianTashia AustinSianTashia Austin
Call Center Customer Service Representative at Advanced Call Center Technologies, LLCCall Center Customer Service Representative at Advanced Call Center Technologies, LLC
Summer MoreheadSummer Morehead
Customer Service Representative Coach at Advanced Call Center Technologies LLCCustomer Service Representative Coach at Advanced Call Center Technologies LLC
Kaylem HagensKaylem Hagens
Call Center Representative at Advanced Call Center Technologies, LLCCall Center Representative at Advanced Call Center Technologies, LLC