Summary
Overview
Work History
Education
Skills
Timeline
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David Martin

Johnson City,TN

Summary

Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and grow to meet team goals.

Overview

9
9
years of professional experience

Work History

Debit Fraud

Advanced Call Center Technologies LLC
08.2023 - Current
  • Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
  • Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
  • Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.

Maintenance Technician

LHP Capital
05.2022 - 06.2023
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Positively engaged with customers and maintained professional appearance as company representative.

Assembler

Utility Trailer Manufacturing Company
05.2021 - 05.2022
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed tasks on time to meet quality and safety standards.
  • Rejected materials, components and finished products and documented reasons.
  • Inspected set sample of products for defects and compliance with design standards.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Spinner

Parkdale Mills Plant 16
06.2019 - 05.2021
  • Evaluated completed products to identify errors and verify conformance with production tolerances.
  • Replaced empty supplies with full packages to maintain production levels.
  • Optimized machinery component alignment to meet specifications of each production run.
  • Updated daily logs with production information and conferred with supervisor on improvement strategies to meet targets.
  • Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating machinery.
  • Inspected creelers and components to make sure yarn moved freely and accurately.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Examined shipments for quality and accuracy.
  • Loaded warehouse trailers using forklift.

Construction Worker

Paul Isreal
05.2015 - 06.2019
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Developed and used networking contacts to generate client leads and acquired new projects from past, existing and future clients.
  • Leveraged personal contacts to develop long-term client relationships.

Education

Diploma -

Johnson County High School
Mountain City, TN
05.2015

Skills

  • Troubleshooting Strengths
  • Facilities Painting and Repair
  • Residential Construction
  • Client Interfacing
  • Dependability and Integrity
  • Hardware and Software Installation
  • Microsoft Office
  • Hand and Power Tool Operation
  • Critical Thinking

Timeline

Debit Fraud

Advanced Call Center Technologies LLC
08.2023 - Current

Maintenance Technician

LHP Capital
05.2022 - 06.2023

Assembler

Utility Trailer Manufacturing Company
05.2021 - 05.2022

Spinner

Parkdale Mills Plant 16
06.2019 - 05.2021

Construction Worker

Paul Isreal
05.2015 - 06.2019

Diploma -

Johnson County High School

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