Kareem Joseph
Roslindale,MA
Summary
Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Successful at working under pressure and with minimal error to park, secure and retrieve guests in lots and parking garages. Reliable in maintaining safety standards and minimizing risks.
Overview
18
18
years of professional experience
Work History
Valet Attendant
VPNE
Boston, MA
01.2019 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Evaluated lot and parking scheme to promote optimal utilization of area.
- Answered guest's questions about property amenities and services.
Delivery Driver
ABC Express Delivery
Boston, MA
04.2019 - 08.2019
- Fast pace delivery service
- Problem solve on your own
- Deliver 150-300 packages
Security/Receptionist
Sodexo inc, Gillette Shaving Comp
Boston, United States
10.2018 - 05.2019
- Perform routine tours around facility
- Grant access to workers, visitors, and contractors
- Make sure building is secure overnight.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Customer Service
MBTA Transit Ambassador
Boston, MA
10.2017 - 04.2018
- Fast pace Customer Service
- Little bit of security involved
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
- Implemented and developed customer service training processes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Handled MBTA customers in fast-paced train station setting in coordination with solid team of 1 customer service associates
Supervisor
Roche Brothers DTX
Boston, United States
04.2016 - 05.2018
- Responsible for making sure customers are satisfied
- Responsible for keeping organized work place
- Responsible for returns and money booth
- Making sure Cashiers are on task Ambassador
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier
Roche Brothers DTX
Boston, MA
04.2016 - 10.2016
- Proficient in customer service
- Provide customers with service that satisfies them
- Deliver Groceries to residents within area
Cashier
Star Market
Boston, MA
10.2015 - 07.2016
- Proficient in customer service
- Provide customers with service that satisfies them
- Worked outside doing carts, worked in rain, snow, and cold
Camp Counselor
West Roxbury Community Center
Boston, MA
06.2013 - 08.2013
- Supervised groups of children aged four through six, nine through ten, and ten through twelve
- Collaborated with others in organizing group activities, sports and recreation, and field trips
Provider
Child Care
Boston, MA
06.2012 - Current
- Provide individual and group childcare for children aged one through ten
- Plan indoor and outdoor activities
- Assist in homework
- Assist in meal preparation
Education
No Degree - Mechanical Engineering
Massachusetts Bay Community College
Wellesley Hills, MA09.2019
High School Diploma -
Urban Science Academy
West Roxbury, MA05.2017
Skills
- Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Proficient in power tool use
- Working knowledge of electrically wiring houses
- Good leadership skills
- Detail Oriented
- Time Management
- Activity Planning and Coordination
- Positive Engagement
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
- Teamwork and Collaboration
- Scheduling and Planning
- Documentation
- Group Supervision
- Friendly, Positive Attitude
- Computer Proficiency
Timeline
Delivery Driver
ABC Express Delivery
04.2019 - 08.2019
Valet Attendant
VPNE
01.2019 - Current
Security/Receptionist
Sodexo inc, Gillette Shaving Comp
10.2018 - 05.2019
Customer Service
MBTA Transit Ambassador
10.2017 - 04.2018
Supervisor
Roche Brothers DTX
04.2016 - 05.2018
Cashier
Roche Brothers DTX
04.2016 - 10.2016
Cashier
Star Market
10.2015 - 07.2016
Camp Counselor
West Roxbury Community Center
06.2013 - 08.2013
Provider
Child Care
06.2012 - Current
No Degree - Mechanical Engineering
Massachusetts Bay Community College
High School Diploma -
Urban Science Academy
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