Irael M Davis
New Orleans,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Front End Trainer
Target
08.2009 - 06.2013
- I trained all new hires on the cash registers, guest service, the food cafe, and stepped in when the supervisor wasn't available
- Have knowledge of the POS system, worked in the vault, and have handled more than ten thousand worth of cash fluently.
Room Service Lead Order Taker
Harrahs Hotel
04.2014 - 10.2018
- Trained all new hires, answered high volume phone calls with guest and host from different properties, checked and answered emails, worked on micros, word, and excel, and created spreadsheets every day.
Patient Service Representative
TriWest Healthcare Alliance
11.2018 - 01.2019
- Directly interacts with a variety of customers daily
- Processes healthcare authorizations approved by VA, places outbound calls and receives calls to schedule Veterans’ appointments
- Ensures accurate data entry and completion of authorization data from referral/authorization forms, medical documentation, existing data contained in the TriWest medical management system and customer information
- Contacts providers to obtain missing medical documentation to assure compliance with timelines
- Provides back-up by phone to facilitate patient transfers as requested by VA
- Also, I worked in a detailed, multi-tasked and fast-paced production environment.
Patient Access Representative
Ochsner Hospital
Marrero, Louisiana
04.2019 - 03.2022
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
HIM Coordinator/Birth Certificate Clerk
Ochsner Hospital
03.2022 - 03.2023
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Coordinated with various departments to support cross-functional needs.
- Provided training to new records clerks to improve knowledge and skills.
- Utilized document imaging software to index, store and retrieve records.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
Account Advisor
Blue Cross Blue Shield of Louisiana
04.2023 - 08.2023
- Established and built relationships by educating customers about value of company products and services.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
SR HIM Coordinator
Ochsner Hospital
09.2023 - Current
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Located, retrieved, sent and scanned medical record data.
- Copied medical records and performed various clerical tasks as required.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Verified accuracy of patient information in medical records.
- Sorted and distributed incoming and outgoing medical records.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.2009
Skills
- Calm and Effective Under Pressure
- Resolving Problems
- Caring and Empathetic
- Helpful and Service-Oriented
- Microsoft Office
- Punctual and Hardworking
- Multi-Line Telephone Systems
- Attention to Detail
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
Timeline
SR HIM Coordinator
Ochsner Hospital
09.2023 - Current
Account Advisor
Blue Cross Blue Shield of Louisiana
04.2023 - 08.2023
HIM Coordinator/Birth Certificate Clerk
Ochsner Hospital
03.2022 - 03.2023
Patient Access Representative
Ochsner Hospital
04.2019 - 03.2022
Patient Service Representative
TriWest Healthcare Alliance
11.2018 - 01.2019
Room Service Lead Order Taker
Harrahs Hotel
04.2014 - 10.2018
Front End Trainer
Target
08.2009 - 06.2013
High School Diploma -
West Jefferson High School