Mark Riggs
East Berlin,CT
Summary
Results-driven General Manager with over 10 years of experience in leading successful teams and achieving operational excellence. Possess strong leadership, communication, and problem-solving skills, with a proven track record of driving business growth and exceeding revenue goals. Skilled in developing and implementing strategic initiatives to optimize operations and ensure customer satisfaction. Adept at fostering a positive work culture and building strong relationships with both internal and external stakeholders. Looking to leverage expertise to drive success for a dynamic organization.
Overview
18
18
years of professional experience
Work History
Director of Operations
X-Golf Garnet Valley
02.2020 - Current
- Oversee entire operation of an indoor golf company to include renting simulators, food & beverage, merchandise, leagues and lessons.
- Hire, train and manage staff of 12-15 full-time and part-time employees for business that has revenue of over $1 million per year.
- Responsible for complete operation of our golf leagues, which began in 2020 with just 2 leagues per year and have grown to 14 leagues in 2023 and on pace for 16 in 2024.
- League revenue has increased from $16,000 in 2020 to over $62,000 in 2023 and on pace for $65,000 in 2024.
General Manager
Peebles Department Store
01.2010 - 05.2012
- Oversaw operation of full service department store with sales of 2.4 million dollars in fiscal year 2011.
- Accountable for all staffing decisions for group that included 3 Assistant Managers, 8-12 full-time and 10-12 part-time associates.
- Re-energized and unified staff that was suffering from low morale and poor results by instituting program I named "Going Plus One" which recognized and celebrated associates who went above and beyond for our customers.
Hotel General Manager
Simpler Hotel Group
06.2006 - 09.2009
- Directly responsible for entire operation of the Atlantic View Hotel, a 35 room, upscale oceanfront property.
- Responsible for all staffing decisions to include hiring, training, supervision, review and termination. Staff consisted of 9 full-time and 10-14 seasonal employees.
- Accountable for all aspects of budgeting process including income, rate and labor projections, supply and linen costs, food costs and maintenance expenses.
- Administered assessment and establishment of rates for the upcoming year.
- Created a marketing program to target previous guests and specials for reservations during off-season which led to non-peak season occupancy increasing by over 9%.
- Initiated an employee training and recognition program which delivered a two-pronged benefit of increasing staff morale and decreasing employee turnover.
Education
Some College (No Degree) - Business
University of Maryland
College Park, MarylandSkills
- Communication - Excellent abilities in both verbal and written communications
- Customer Service - Ability to make all guests feel comfortable and taken care of
- Computer - Adept at all office programs and several hotel reservation systems and extremely quick to learn new technology
- Team Building - Able to relate to all people and create positive and enjoyable work environment which allows growth for all employees
Timeline
Director of Operations
X-Golf Garnet Valley
02.2020 - Current
General Manager
Peebles Department Store
01.2010 - 05.2012
Hotel General Manager
Simpler Hotel Group
06.2006 - 09.2009
Some College (No Degree) - Business
University of Maryland
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