Karrisa Marino
Summary
Hospitality professional adept at fostering memorable guest connections while enhancing dining experiences. Fine-dining expertise combined with a strong focus on training new staff and improving service consistency. Committed to delivering exceptional customer service in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Head Waiter
Norwegian Cruise Line
Honolulu, Hawaii
12.2025 - 06.2026
- Fostered memorable connections with guests through genuine interest and attention to their needs throughout their cruise.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Trained new waiters on food service procedures and customer service standards, improving service consistency.
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Utilize knowledge of current menu items, garnishes, ingredients, and preparation methods.
Banquet Server
Tierra Oaks Country Club
Redding, California
08.2025 - 12.2025
- Welcomed guests upon arrival and ensured seamless assistance throughout events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Coordinated with restaurant staff to support smooth operations during busy service periods.
- Engaged customers, addressed inquiries, and recommended specials to enhance dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Waiter/Bartender/Housekeeper
American Cruise Lines
New Orleans, US
04.2024 - 08.2025
- Managed multiple tables to deliver timely, accurate service in fast-paced environments, enhancing guest satisfaction.
- Crafted classic and signature cocktails according to precise recipes and guest specifications.
- Maintained bar inventory and restocked supplies, ensuring compliance with alcohol safety regulations for smooth operations.
- Memorized weekly menu to provide expert responses to queries and suggest wine pairings.
- Worked independently with minimal supervision while consistently meeting strict deadlines.
- Cleaned and sanitized guest rooms, upholding high cleanliness standards to enhance guest comfort and experience.
Hostess
Applebees
Red Bluff, US
04.2023 - 12.2023
- Managed reservations and monitored seating arrangements to improve table turnover rates.
- Ensured a welcoming atmosphere to enhance guest satisfaction and retention.
- Greeted guests and addressed inquiries professionally, enhancing guest experiences.
- Adapted to various roles, supporting team success and improving operational efficiency.
Education
High School Diploma -
Tela Academy
Red Bluff2 2023
Skills
- Beverage and food service
- Fine-dining expertise
- Banquet service
- Wine pairings
- High-capacity service
- Safe alcohol service
- POS system operations
- Table setting techniques
- Event preparation
- Time management
- Dependability
- Adaptability
- Customer service orientation
- Service training
- Problem-solving abilities
Certification
- CPR/First Aid
- MMC/TWIC Card
- Crowd Management Training
- STCW Basic Safety Training
- ServSafe
Timeline
Head Waiter
Norwegian Cruise Line
12.2025 - 06.2026
Banquet Server
Tierra Oaks Country Club
08.2025 - 12.2025
Waiter/Bartender/Housekeeper
American Cruise Lines
04.2024 - 08.2025
Hostess
Applebees
04.2023 - 12.2023
High School Diploma -
Tela Academy