Summary
Overview
Work History
Education
Skills
Clubs
Internshps
Additional Information
Timeline
Generic

Katherine Graham

Port Saint Lucie,FL

Summary

Hospitable & driven college graduate who leverages interpersonal and communication skills to lead, influence, and encourage staff and peers. Focused on delivering an outstanding experience for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

5
5
years of professional experience

Work History

Food & Beverage Server

First Watch Daytime Cafe
Port St Lucie, FL
01.2022 - Current
  • Averaged between $800-1300 in daily food and beverage sales.
  • Responsible for being able to perform all FOH positions including serving, hosting, bussing etc...
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maximized sales potential by properly prepping, storing and rotating food products.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

FOH Manager

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
Atlantic City, NJ
06.2021 - 12.2021
  • Managed day-to-day FOH operations to drive quality, and exceed guests expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Hostess

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
Atlantic City, NJ
02.2021 - 06.2021
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Recorded available tables after seating each party using specialized seating software.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.

Retail Sales Associate

Designer Shoe Warehouse, DSW
Mount Laurel, NJ
02.2017 - 02.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bachelor of Science - Hospitality And Tourism Management

Stockton University
Absecon, NJ
12.2021

Skills

    - Service prioritization

    - POS system operations

    - Training and coaching

    - Opening and closing procedures

    - Communication

    - Team building

    - Planning/Working Events & Banquets

    - Social Media

Clubs

- Treasurer, Event-ive! Student Event Planning Club (2018 - 2021): Responsible for cash handling & documenting all financial transactions for club. Responsible for communications between the club and outside vendors. Responsible for creating yearly club budget. Executed events.

- Secretary, Event-ive! Student Event Planning Club (2020-2021): Responsible for keeping track of attendance at each meeting. Responsible for being a line of communication between the club’s president and club members. Responsible for paperwork, and any other secretarial needs of the club.

- Hospitality Society Club Member (2018-2021): Attended weekly meetings. Participated in a yearly hotel and design conference in NYC. Helped fundraise and participate in club events.

Internshps

- Marketing Intern, Enchanted Celebrations (01/2021-04/2021): Completed and delivered clients marketing orders. Viewed clients wedding videography/photography and organized them for clients. Wrote blog posts about our weddings and marketed them on various social media platforms including various social media platforms and bridal magazines.

- Marketing Intern, Hayday Atlantic City (01/2021-05/2021): Responsible for creating a marketing plan that Hayday was able to implement in their business and help them to grow. Helped create a clear mission and vision statement for their business. Helped to market Hayday and get their name out there. Posted about them on social media platforms.

Additional Information

· CVENT Certified - 2021

· Social Tables Certified - 2021

· Knows Aloha POS system

· Knows DineTime

· Completed Fundamentals of Wine course

· Knows how to use Micros

· Knows how to use Microsoft Office (Excel, Word, Powerpoint etc...)

Timeline

Food & Beverage Server

First Watch Daytime Cafe
01.2022 - Current

FOH Manager

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
06.2021 - 12.2021

Hostess

MARGARITAVILLE - Margaritaville Holdings, IMC, Coral Hosp
02.2021 - 06.2021

Retail Sales Associate

Designer Shoe Warehouse, DSW
02.2017 - 02.2021

Bachelor of Science - Hospitality And Tourism Management

Stockton University

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