Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Andrea Hayhurst

Burkburnett,TX
Andrea Hayhurst

Summary

Dynamic professional with extensive experience at Taco Bell, excelling in customer relationship management and organizational skills. Proven track record in enhancing guest satisfaction and streamlining inventory processes, resulting in reduced waste. Adept at training and mentoring staff, fostering a collaborative environment that drives operational efficiency and improves service quality.

Overview

2
years of professional experience

Work History

Taco Bell

Associate
09.2024 - 2025

Job overview

  • Assisted in food preparation and ensuring compliance with health and safety regulations.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Supported customer service initiatives to enhance guest satisfaction and experience.
  • Executed daily inventory management tasks, ensuring product availability and freshness.
  • Adapted quickly to new procedures, enhancing operational efficiency across shifts.
  • Mentored team members to enhance their customer interaction skills.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Academy Sports Outdoors

Associate
01.2022 - 06.2023

Job overview


  • Trained new employees on operational procedures and customer service expectations.
  • Ensured swift and precise handling of customer transactions.
  • Guided customers in choosing products to optimize their shopping experience.

Taco Bell

Manager
09.2024 - 2025

Job overview

  • Managed everyday activities to maintain effective service provision and customer approval.
  • Trained and mentored staff on operational procedures and customer engagement techniques.
  • Implemented inventory management practices to optimize stock levels and minimize waste.
  • Coordinated team schedules to maintain adequate staffing during peak hours.
  • Developed training materials to enhance onboarding processes for new employees.
  • Monitored food safety standards and compliance with health regulations consistently.
  • Analyzed customer feedback to identify areas for service improvement and implement solutions.
  • Led cross-functional initiatives aimed at enhancing operational efficiency within the restaurant.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Academy Sports Outdoors

Front End Supervisor
01.2022 - 02.2023

Job overview

  • Supervised daily operations, ensuring team adherence to company policies and procedures.
  • Trained new staff on customer service best practices and operational workflows.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.
  • Implemented visual merchandising standards to optimize product presentation and sales potential.
  • Conducted performance evaluations, providing feedback and development plans for team members.
  • Collaborated with management on staff scheduling to ensure adequate coverage during peak hours.
  • Analyzed sales trends, recommending adjustments to improve store performance and profitability.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Improved efficiency, optimizing layout of front end to reduce customer waiting time.
  • Reduced employee turnover by creating supportive and inclusive work environment.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.

Khols

Shift Leader
06.2021 - 01.2023

Job overview

  • Supervised daily operations, ensuring team adherence to company policies and procedures.
  • Mentored team members on operational processes.
  • Monitored inventory levels, coordinating replenishment to maintain optimal stock availability.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Ordered supplies proactively to avoid stock shortages.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Increased sales with introduction of promotional strategies that attracted more customers.

Education

Weatherford College
Weatherford, TX

No Degree from Psychology

Skills

  • Customer relationship management
  • Organizational skills
  • Attention to detail
  • Digital literacy

Timeline

Associate

Taco Bell
09.2024 - 2025

Manager

Taco Bell
09.2024 - 2025

Associate

Academy Sports Outdoors
01.2022 - 06.2023

Front End Supervisor

Academy Sports Outdoors
01.2022 - 02.2023

Shift Leader

Khols
06.2021 - 01.2023

Weatherford College

No Degree from Psychology

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