Jaidyn Maule
Chicago,IL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Biggby. Proven ability to manage high-pressure situations while maintaining a friendly demeanor. Expertise in beverage preparation and cash handling, complemented by strong time management and teamwork abilities. Committed to fostering a welcoming atmosphere and enhancing guest satisfaction.
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in any role.
Overview
2
2
years of professional experience
Work History
Barista
Biggby
06.2024 - 07.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Head Hostess
Drift on Pine
08.2024 - 12.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Food Runner
Enzo's
03.2023 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
La Porte Highschool
La Porte06-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Active listener
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- New hire training
- Drink customization
- Espresso preparation
- Up-selling
- Food running
- Excellent math skills
- Product upselling
Timeline
Head Hostess
Drift on Pine
08.2024 - 12.2024
Barista
Biggby
06.2024 - 07.2025
Food Runner
Enzo's
03.2023 - 05.2024
La Porte Highschool
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