Reginald Monde
Sunrise,FL
Summary
Experienced IT Account Manager with 7+ years of sales success, consistently surpassing KPIs and quotas. Skilled in technical support, project management, and system optimization. Expertise in implementing IT solutions, leading teams, and driving sales growth. Proficient in cloud computing, network security, and software development. Known for analytical skills, strategic planning, and collaborative approach to exceeding objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Focus (SIS) Application Analyst
Focus
01.2024 - Current
- Partnered closely with school district administrators to identify and address their specific needs, resulting in a 20% increase in user satisfaction with Focus SIS.
- Utilized advanced data analysis techniques to provide actionable insights and recommendations for system optimization.
- Provided ongoing training and support to district staff, teachers, students, and parents to ensure successful adoption of software solutions.
- Worked closely with the implementation team and project managers to ensure seamless transitions and client satisfaction.
- Streamlined communication with school district administrators to identify and customize Focus SIS, resulting in a 60% increase in user satisfaction and improved system efficiency.
Software Account Manager
Kaseya
07.2021 - 04.2023
- Achieved 120% of software sales target, generating $100k in revenue, leading to a 30% increase in overall company software sales.
- Delivered software solutions demonstrations and presentations to clients, showcasing product capabilities and benefits.
- Conducted market and competitor analysis to stay abreast of industry trends and maintain a competitive edge.
- Exceeded customer satisfaction goal by maintaining a 95% satisfaction rate, resulting in improved client retention and renewals.
- Negotiated contracts and resolved conflicts to ensure client satisfaction and retain long-term relationships.
Collections Specialist
American Express
06.2019 - 05.2021
- Crafted personalized repayment plans based on financial analysis, successfully resolving outstanding debts while ensuring customer satisfaction.
- Maintained high volume of calls and met demands of busy and productive group.
- Quantified debtor balances to avoid late payments and bad credit.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FLSkills
- Client Relationship Management
- Business process improvement
- Application Analysis
- Software Solutions Expertise
- Cybersecurity
- Customer Support
- Cloud Computing
- Sales and Revenue Growth
- Negotiation and Contract Management
- Account development
Certification
- CentOS Enterprise Linux 8 Essentia
- CompTIA IT Fundamentals
- Linux Operating System Fundamental
- Aws Solutions Architect Associate (Pending)
Timeline
Focus (SIS) Application Analyst
Focus
01.2024 - Current
Software Account Manager
Kaseya
07.2021 - 04.2023
Collections Specialist
American Express
06.2019 - 05.2021
High School Diploma -
Pembroke Pines Charter High School
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