Chad A. Ortego
Cleveland,TN
Summary
Dedicated General Manager with a history of meeting or exceeding company goals utilizing consistent and organized practices. Collaborative leader who partners with coworkers to promote engaged, empowering work culture in a dynamic and fast pace setting. Uses independent decision-making skills and sound judgment to positively impact company success and brand.
Overview
8
8
years of professional experience
Work History
GENERAL MANAGER
Planet Fitness OhanaGP LLC - Tennessee Region
04.2018 - Current
- Oversee entire club and day to day operations
- Supervises all team members which includes AGM, SD, OSD and FT/BPT
- Conduct all administrative tasks and reporting, and any tasks assigned by the RM
- Responsible for member services, conducting tours, conveying the mission statement/philosophy and vision, core values and purpose of OhanaGP LLC
- Review applications, conduct interviews, hiring and training new team members in all things relevant to OhanaGP LLC and PF standard/expectations
- Effective written and oral communication with team members, AGM, Regional managers, and DOO with qualitative development of club performances, trends, and member experiences
- Conduct weekly communication with team, monthly 1 on 1’s and monthly meetings to convey OhanaGP LLC updates, status, trends, as well as provide coaching/improvement opportunities
- Conduct monthly BERs for OhanaGP which includes internal info calls, internal tours, and internal operation audits
- Assist RM, GM/AGM with new club operation training, GOs, training new management and any addition tasks assigned by the RMs
- Track numbers in all areas related to member services team, retail, payroll, PE@PF and company budgets and goals
- Manage and promotes all areas for club merchandising/retail for monthly budget and goals
- Promote and manage all marketing efforts and community partnerships
- If needed, cover SD shifts and/or conduct fitness classes due to vacancies.
FITNESS TRAINING SUPPORT MANAGER (FTSM)
Planet Fitness PFGP LLC - Tennessee Region
03.2017 - 04.2018
- Conduct club visits to work with the trainer, management team and SD team on ways to improve the PE@PF program, to provide guidance on areas of improvement, as well as, to ensure that the trainer is conducting MSS, DYOP and Orientation session in compliance with Franchise Standards
- Conduct 'club visit check list' and trainer evaluations to communicate the overall effectiveness each team is having with the PE@PF programming within the specific PF location
- Conduct interviews for available trainer position in appropriate clubs
- Conduct webinars and calls to region to review program knowledge and expectations plus review program status/performance of clubs within the region
- Effective written and oral communication with CCD, FD, Regional management, management team, FT, SD Team, and members to ensure quality and quantity development of the PE@PF Program
- Update, maintain and correct all DT Calendars for the PFTN Region
- Communicate effectively with the Club Culture Director, Fitness Director, and Regional Managers to discuss 'State of Program' and convey innovative ideas for setting PF apart from competition through PE@PF
- Track numbers in all areas of PE@PF
- Present status/trends of PE@PF program to OhanaGP Franchise Huddles
- Assisted with the development of 'New Member Orientation' session by developing and piloting 'Intro to PE@PF'
- If needed, conduct classes within a club due to trainer/bullpen trainer vacancy.
Education
Bachelor of Science - Youth Ministry
Lee University
Cleveland, TN01.2011
Skills
- Microsoft Word
- Excel
- Teams
- PowerPoint
- Publisher
- Citrix
- ABC Data Trak
- Leadership and team building
- Problem Resolution
Certificationstrainings
- First Aid
- CPR and AED Certified
- Diversity Training
- HEPA (Healthy Eating and Physical Activities) Standards
- NASM
- ACE Nutrition
References
- Brianna Whitehead, (865) 313-4788, brianna.whitehead@ohanagp.com, OhanaGP LLC
- Steve Hobbs, (765) 606-6739, steve.hobbs@ohanagp.com, OhanaGP LLC
- Jake Moats, (423) 650-6823, jake@southcleveland.org, South Cleveland COG
Timeline
GENERAL MANAGER
Planet Fitness OhanaGP LLC - Tennessee Region
04.2018 - Current
FITNESS TRAINING SUPPORT MANAGER (FTSM)
Planet Fitness PFGP LLC - Tennessee Region
03.2017 - 04.2018
Bachelor of Science - Youth Ministry
Lee University
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