Sequayah Burrus
Norfolk,Virginia
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Teladoc)
NexRep
01.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Representative
NexRep
09.2022 - 12.2022
- Company Overview: Glossier
- Took a high-volume inbound email from customers by email to provide information about products, services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure the appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints performing activities such as exchanging merchandise, refunding money, or adjusting bills
Customer Service Representative
William-Sonoma, Inc.
05.2022 - 08.2022
- Took a high-volume inbound phone calls from customers by phone to provide information about products, services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure the appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints performing activities such as exchanging merchandise, refunding money, or adjusting bills
Independent Contractor (Customer Care Support)
Omni Interactions
01.2022 - 04.2022
- Company Overview: Turbo Tax
- Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure the appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect payments for products and services
- Refer unresolved customer grievances to designated departments for further investigation
- Turbo Tax
Independent Contractor (Customer Service Representative)
Omni Interactions
08.2021 - 12.2021
- Company Overview: CVS
- Keep records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure the appropriate changes were made to resolve customers' problems
- CVS
Personal Care Aide
Public Partnership, LLC
05.2015 - 03.2020
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Personal Care Aide
Briggs Home Health Agency
09.2013 - 12.2014
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Education
High School Diploma - General Education
Booker T. Washington
Norfolk, VA06.2002
Skills
- Detailed oriented
- Multitasking and organization
- Relationship building
- Tech-savvy problem solver
- Patience
- Empathy
- Composure
- Research
- Scheduling
- Complaint resolution
- Call center experience
- Active listening
References
Available upon request.
Timeline
Customer Service Representative (Teladoc)
NexRep
01.2023 - 04.2024
Customer Service Representative
NexRep
09.2022 - 12.2022
Customer Service Representative
William-Sonoma, Inc.
05.2022 - 08.2022
Independent Contractor (Customer Care Support)
Omni Interactions
01.2022 - 04.2022
Independent Contractor (Customer Service Representative)
Omni Interactions
08.2021 - 12.2021
Personal Care Aide
Public Partnership, LLC
05.2015 - 03.2020
Personal Care Aide
Briggs Home Health Agency
09.2013 - 12.2014
High School Diploma - General Education
Booker T. Washington
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