Rhonda Haynes
Customer service, Sales
Saint Joseph,MO
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in inventory management and fostering employee engagement, driving a culture of excellence and continuous improvement.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Punctual and honest. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
24
24
years of professional experience
Work History
Cashier
Walmart
09.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Kitchen and Bath Designer/Sales Associate
Menards
08.2014 - 04.2016
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
- Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
Manager, Sales, Customer Service,Receiving, Etc.
The Home Depot Inc
03.1995 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Management
Missouri Western State University
Saint Joseph, MOGED -
LeBlond
Saint Joseph01-1978
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Creating team building
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Staff training
- Inventory control
- Sales expertise
- Point-of-sale system operation
- Liquor law compliance
- Organizational growth
- Empathy and patience
- Complaint resolution
- Upselling techniques
Timeline
Cashier
Walmart
09.2018 - 04.2019
Kitchen and Bath Designer/Sales Associate
Menards
08.2014 - 04.2016
Manager, Sales, Customer Service,Receiving, Etc.
The Home Depot Inc
03.1995 - 04.2014
No Degree - Business Management
Missouri Western State University
GED -
LeBlond
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Gaige JehorekGaige Jehorek
Package Sorter at Fed Ex GroundPackage Sorter at Fed Ex Ground