Salesforce
Nayomi Allen
Cedar Rapids,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Guest Experience Specialist
Elevation Connect
Savannah, GA
09.2020 - 04.2022
- Communicated problems regarding guest homes to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone, recorded guest information in computer system and verified details.
- Collected room deposits, fees and payments.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Intake Specialist
Broughton Partners
Savannah, GA
04.2016 - 08.2020
- Followed up with customers on unresolved issues.
- Maintained confidentiality of finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Revised and finalized letters, briefs and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
Electronics Specialist
Target
Savannah, GA
05.2015 - 01.2016
- Welcomed customers to store and assessed needs in relation to electronic goods.
- Provided customers with information regarding product benefits and features.
- Assisted in transporting heavy electronics to vehicles.
- Indulged in upselling endeavors to increase revenue.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Applied Science - Accounting
Atlanta Technical College
Atlanta, GA 08.2020 - Current
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St. Augustine High School
07.2010 - 08.2014
Skills
Reporting capabilities
Excellent Communication
Key performance indicators
Analytical and Critical Thinking
Scheduling
Computer literacy
MS Office suite
Google Suite
Math skills
Spreadsheet Applications
Organization
Data Entry
Software
Quickbooks
Additional Information
- Authorized to work in the US for any employer
Timeline
Guest Experience Specialist
Elevation Connect
09.2020 - 04.2022
Associate of Applied Science - Accounting
Atlanta Technical College
08.2020 - Current
Intake Specialist
Broughton Partners
04.2016 - 08.2020
Electronics Specialist
Target
05.2015 - 01.2016
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St. Augustine High School
07.2010 - 08.2014