Salesforce
Nayomi Allen
Cedar Rapids,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Guest Experience Specialist
Elevation Connect
Savannah, GA
09.2020 - 04.2022
- Communicated problems regarding guest homes to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone, recorded guest information in computer system and verified details.
- Collected room deposits, fees and payments.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Intake Specialist
Broughton Partners
Savannah, GA
04.2016 - 08.2020
- Followed up with customers on unresolved issues.
- Maintained confidentiality of finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Revised and finalized letters, briefs and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
Electronics Specialist
Target
Savannah, GA
05.2015 - 01.2016
- Welcomed customers to store and assessed needs in relation to electronic goods.
- Provided customers with information regarding product benefits and features.
- Assisted in transporting heavy electronics to vehicles.
- Indulged in upselling endeavors to increase revenue.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Applied Science - Accounting
Atlanta Technical College
Atlanta, GA 08.2020 - Current
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St. Augustine High School
07.2010 - 08.2014
Skills
Reporting capabilities
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Quickbooks
Additional Information
- Authorized to work in the US for any employer
Timeline
Guest Experience Specialist
Elevation Connect
09.2020 - 04.2022
Associate of Applied Science - Accounting
Atlanta Technical College
08.2020 - Current
Intake Specialist
Broughton Partners
04.2016 - 08.2020
Electronics Specialist
Target
05.2015 - 01.2016
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St. Augustine High School
07.2010 - 08.2014
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