Samantha Hernandez
Kissimmee,FL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Mech-Tech Institute
Orlando, FL
06.2022 - Current
- Serve visitors by greeting, welcoming, and directing them to appropriate personnel.
- Answer multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Manage all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinate with vendors for repairs and maintenance of office equipment such as printers or computers.
- Sort invoices for the accounting department by date stamping and filing by vendor code.
- Collate, bound, and store computer-generated reports.
- Ensure that all necessary forms are completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Prepare correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Assist with special projects assigned by management when required.
- Maintain business office inventory and equipment by checking stock for needed supplies.
- Maintain daily calendars, set appointments with clients and planned daily office events.
- Transmit information or documents to customers through email, mailings or facsimile machine.
Assistant Store Manager
Skechers
Orlando, FL
07.2009 - 06.2015
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Passaic County Technical High School
Wayne, NJ06-2009
Skills
- Data Entry
- Technical Support
- Scheduling
- Administrative Support
- Positive and Professional
- Professional Demeanor
- Recordkeeping and Bookkeeping
- Time Management
- Travel Planning
- Multitasking and Prioritization
Certification
- Real Estate License
- Florida Notary Commission
- KnowBe4 Security Awareness Training Certificate
- Raising the Bar to 'First-Class' Customer Service Certificate
Timeline
Receptionist
Mech-Tech Institute
06.2022 - Current
Assistant Store Manager
Skechers
07.2009 - 06.2015
High School Diploma -
Passaic County Technical High School
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