Jahzia Williams
Orlando,Florida
Summary
Adept at elevating guest experiences, I honed exceptional customer service and cash handling skills at Cheddars Scratch Kitchen and other esteemed venues. Specializing in hospitality service, I boosted customer satisfaction through meticulous attention to detail and strong work ethic. My expertise in safe food handling and service prioritization consistently enhanced operational efficiency and guest rapport.
Overview
3
3
years of professional experience
Work History
Server
Cheddars Stratch Kitchen
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Head Hostess
Umami Sushi
03.2024 - 08.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier Specialist
Kohls Department Store
11.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
Guest Services Associate
Elev8 Fun Tampa
05.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
Server/Head Hostess
Rice N Roll
03.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Arts - Clinical Psychology
Valencia College
Orlando, FL05.2025
High School Diploma -
George Steinbrenner Highschool
Lutz, FL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Service prioritization
Timeline
Server
Cheddars Stratch Kitchen
09.2024 - Current
Head Hostess
Umami Sushi
03.2024 - 08.2024
Cashier Specialist
Kohls Department Store
11.2023 - 02.2024
Guest Services Associate
Elev8 Fun Tampa
05.2023 - 10.2023
Server/Head Hostess
Rice N Roll
03.2022 - 03.2023
Associate of Arts - Clinical Psychology
Valencia College
High School Diploma -
George Steinbrenner Highschool