Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Server
Texas Roadhouse Steakhouse
11.2022 - 01.2024
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Texas Roadhouse Steakhouse
11.2020 - 11.2022
Same as Texas Roadhouse, Shively description.
Manager
Washington County Title;. Allen, Allen & Allen, Attorneys
09.1997 - 06.2001
Ensured accuracy in title abstracts by meticulously reviewing property documents and identifying potential discrepancies.
Collaborated with legal teams to resolve complex property issues, resulting in smoother transactions for clients.
Expedited the closing process by delivering accurate and timely title abstracts to relevant parties.
Developed strong relationships with county officials, facilitating quicker access to essential information on public records.
Trained new team members on industry best practices, fostering a knowledgeable and efficient work environment.
Continuously updated personal knowledge of local laws and regulations to maintain accuracy in title searches and reporting.
Negotiated terms for title insurance policies, securing favorable rates for clients while mitigating risks associated with property transactions.
Organized client files effectively, ensuring easy access to vital documentation when needed during the closing process.
Maintained open communication channels with clients, providing regular updates on progress and answering any questions promptly.
Conducted thorough due diligence investigations to uncover potential liens or encumbrances on properties before finalizing transactions.
Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.
Coordinated successfully with escrow officers to finalize transaction details efficiently during the closing phase of real estate deals.
Worked closely with lenders, realtors, and buyers to ensure a seamless closing process for all parties involved in the transaction.
Utilized various online databases and public land records to verify ownership information.
Supported company growth initiatives by cross-selling additional services such as title insurance and escrow services to clients.
Paralegal
Duncan Law Office
06.1995 - 09.1997
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Contributed to successful case outcomes through diligent fact investigation and witness interviews.
Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
Education
Paralegal And Office Management Associates Degrees - Law, Office Procedures
Vincennes University
Vincennes, IN
05.1995
Skills
Quality assurance
Organizational skills
Scheduling expertise
Resource allocation
Office equipment operation
Expense tracking
Confidentiality maintenance
Problem-solving abilities
Team leadership
Office software proficiency
Document preparation
Time management
Customer service
Task prioritization
Data Entry
Supply Management
Clerical Support
Documentation and Control
Excellent Multi-Tasking Ability
Clear Oral/Written Communication
Scheduling
Timeline
Server
Texas Roadhouse Steakhouse
11.2022 - 01.2024
Server
Texas Roadhouse Steakhouse
11.2020 - 11.2022
Manager
Washington County Title;. Allen, Allen & Allen, Attorneys
09.1997 - 06.2001
Paralegal
Duncan Law Office
06.1995 - 09.1997
Paralegal And Office Management Associates Degrees - Law, Office Procedures