Judith Houghton
Keene,NH
Summary
Experienced in office management and administration, specializing in optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Todd Houghton Carpentry
07.2004 - Current
- I work on Quickbooks for a computer program mostly
- I answer calls, assist customers, set up appointments for work, receive payments, process bills, reconcile bank statements
- I do all the office work for a construction company
- I manage approximately 40 incoming calls, 50 emails, and 30 faxes per day from customers.
LNA I
Maplewood Nursing Home
09.2006 - 02.2007
- I took care of anywhere from 8-16 patient's daily. It depended on if others called out sick.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Data Processor
National Grange Mutual Ins Co
10.1997 - 12.2002
- I processed at least 110-130 insurance policies, cancellations and changes on clients policies daily.
- Processed commercial auto and homeowner's insurance policies
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work per.
- Located and corrected data entry errors and reported to management.
- I used multiple computer programs.
Education
High School Diploma -
Penn Foster High School
Scranton, PA 01.1993
Skills
- Customer service
- Computer proficiency
- Quickbooks
- Microsoft Word
- Microsoft Excel
- Medisoft
- One Write Plus
- Medical billing
- Coding
- Work quality standards
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Mail handling
- Inventory control
- Employee supervision
- Staff hiring
- Supply management
- Employee training
- Project management
- Policy development
- Workforce management
- Strategic planning
- Office management software
- Banking operations
- Computer skills
- Scheduling and coordinating
- Documentation and reporting
- Good judgment
- Professional and courteous
- Team leadership
- Managing operations and efficiency
- Administration and reporting
- Schedule management
- Work Planning and Prioritization
- Information protection
- Policy and procedure modification
- Workflow planning
- Database administration
- Report preparation
- Financial accounting
- Expense reporting
- Financial tracking
- Financial reporting
- Operations management
- Scheduling coordination
- Clear oral/written communication
- Office management
- Organizational skills
- Office administration
Accomplishments
- Achieved my hours required by completing 100% with accuracy and efficiency.
- Achieved what was needed of me by introducing many computer programs for multiple tasks.
- Supervised team of 7 staff members.
- Recognized by management for working quickly. I worked 8 hours a day which I completed over 12 hours worth of work. I always received very high performances with my reviews, from my Supervisor.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
LNA License, 2006
Languages
English
Full Professional
Interests
- Enjoy participating in walking for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Outdoor Recreation
- Music
- Baking
- Pilates
- Participating in local clean-up initiatives
- Avid Reader
- Cooking
- I enjoy helping others and giving back to the community
- Playing Sports
- Community Cleanup
- Dancing
- Gym Workouts
- Yoga
- Swimming
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
LNA I
Maplewood Nursing Home
09.2006 - 02.2007
Office Manager
Todd Houghton Carpentry
07.2004 - Current
Data Processor
National Grange Mutual Ins Co
10.1997 - 12.2002
LNA License, 2006
High School Diploma -
Penn Foster High School
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