SHENOA M. SCHULTE
Project Manager
St. Petersburg,FL
Summary
Resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to implementation schedule and budget, careful management of the implementation team, identifying problems and providing targeted solutions. Knowledgeable in Scrum/agile methodologies.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Implementation Technical Associate
Datex
Clearwater, Florida
06.2021 - Current
- Create and implement Microsoft workflows that interact with a custom API and enhance the functionality of the underlying WMS software.
- Prepare and import master files of customer data through SQL Server Management Studio.
- Create custom SSRS reporting to meet customer specifications and operational needs.
- Manage assigned work through Azure DevOps and AutoTask and commit completed work to DevOps repositories.
- Actively participate in the refinement of Sprint work and take part in Sprint review, planning, and retrospective.
- Review completed work items with customer to ensure satisfaction with the finished product.
Project Manager
Datex Corporation
Clearwater, FL
04.2019 - Current
- Managed fifteen active internal, implementation, migration, and upgrade projects concurrently from kick-off to completion.
- Designed an internal phase-gate process which lowered urgent postproduction upgrade tickets by 30% and brought visibility, accountability, and formal signoffs to the projects
- Reined in project costs while meeting key milestones.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Reported regularly to managers on project budget, progress and technical problems.
- Headed project teams specializing in design and launch activities.
- Developed and initiated projects, managed costs, and monitored performance.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Administrative Assistant
Merit, Inc
Brandon, FL
10.2014 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Senior National Account Group Specialist
Scarsdale Security Systems
Springfield, Missouri
10.2014 - 10.2016
- Orchestrated 20+ alarm and network projects each budgeted up to $200k for stores nationwide.
- Streamlined project processes resulting in a 20% reduction in time spent on control procurement tasks.
- Managed scheduling, procurement, and quality control for over a million dollars’ worth of projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Customer Service Representative
Scarsdale Security Systems
Springfield, Missouri
06.2012 - 10.2014
- Performed maintenance, updates, and controlled distribution of the Microsoft Access vendor database.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
IT / Telecommunications Technician
Losh Network Services
Springfield, Missouri
09.2011 - 04.2012
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Set up networks and computers for business and residential customers.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
IT Technician
Premium Computers
Springfield, Missouri
01.2010 - 09.2011
- Monitored and maintained network viability for large apartment complexes.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Disassembled computers to perform diagnostics and check for repair needs.
Office Manager / Service Technician
Celtek Systems LLC
Springfield, Missouri
07.2001 - 08.2011
- Generated invoices and managed all billing aspects of the office
- Diagnosed incoming and on-location computers and performed repairs.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Bachelor’s Degree - Information Technology Service Management
Missouri State University
08.2016 - 12.2018
Skills
Project Management
Microsoft ProjectSmartsheetAsanaSharePointAzure DevOpsITILScrum
AgileResource ManagementNetworking FundamentalsSkype, Hangouts, Slack, Teams
SQL
Multitasking Abilities
MS Office
NET development
Written Communication
Planning and Coordination
Problem-Solving
Certification
Certified Associate in Project Management (CAPM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Implementation Technical Associate
Datex
06.2021 - Current
Project Manager
Datex Corporation
04.2019 - Current
Bachelor’s Degree - Information Technology Service Management
Missouri State University
08.2016 - 12.2018
Administrative Assistant
Merit, Inc
10.2014 - 10.2016
Senior National Account Group Specialist
Scarsdale Security Systems
10.2014 - 10.2016
Customer Service Representative
Scarsdale Security Systems
06.2012 - 10.2014
IT / Telecommunications Technician
Losh Network Services
09.2011 - 04.2012
IT Technician
Premium Computers
01.2010 - 09.2011
Office Manager / Service Technician
Celtek Systems LLC
07.2001 - 08.2011