KAVIUS HALEY
Atlanta,Georgia
Summary
Dedicated Aviation Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sargent/Aviation Operations Specialist
U.S. Soldier, Department Of Defense
Atlanta, GA
07.2014 - Current
- Greeting soldiers and checking in/out, multi-phone lines
- Coordinating appointments, retrieving information for superiors
- Scanning, Faxing and Retrieving all completed correspondence into files
- Process local and cross-country flight clearances
- Maintain flight logs on incoming/outgoing flights and individual flight records
- Alert crash crews of emergencies
- Interpret and post weather reports.
Lead Customer Service Agent
Page Test Solutions
MCDONOUGH, United States
07.2019 - 12.2021
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands, while troubleshooting calls.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Drug Screener & Customer Service Specialist
Sentinel Offender Services
McDonough, GA
04.2016 - 07.2019
- Accompany clients during collection of urine
- Assist clients in completing medical history forms
- Observe testing samples
- Maintain files and records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Recreation Facility Assistant &Lead Receptionist
Berean Life Center
Lithonia, GA
01.2010 - 05.2014
- Conduct front desk check in/out, registration and membership briefings
- Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge
Education
Bachelor of Science - Business Communications
Savannah State University
Savannah, GA06.2021
Associate of Science - Associates in Business Management
Three Rivers College
Popluar Bluff, MO06.2017
Skills
- Interpersonal skills and ability to work independently or collaboratively with team
- Help troubleshoot and fix technology problems
- Handled incoming telephone calls, created operational meeting reports, marketing and sales data documentations
- Maximize conversion and revenue, and meet monthly sales goals
- Microsoft Office System (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook)
- Performance Optimization Strategies
- Aircraft Routing
- Key Performance Indicator Tracking
Accomplishments
- .Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Certified Aviation Specialist, US Dept of Defense - 2014-2022
- Sales Essentials Certificate- 2019
- MCAS - Microsoft Certified Application Specialist
Timeline
Lead Customer Service Agent
Page Test Solutions
07.2019 - 12.2021
Drug Screener & Customer Service Specialist
Sentinel Offender Services
04.2016 - 07.2019
Sargent/Aviation Operations Specialist
U.S. Soldier, Department Of Defense
07.2014 - Current
Recreation Facility Assistant &Lead Receptionist
Berean Life Center
01.2010 - 05.2014
Bachelor of Science - Business Communications
Savannah State University
Associate of Science - Associates in Business Management
Three Rivers College
- Certified Aviation Specialist, US Dept of Defense - 2014-2022
- Sales Essentials Certificate- 2019
- MCAS - Microsoft Certified Application Specialist
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