Victoria Leshley
Fayetteville,NC
Summary
Dynamic professional with a proven track record in customer service and operational efficiency, notably at Old Chicago. Expert in managing high-volume environments and complex schedules, demonstrating exceptional multitasking and organizational skills. Skilled in cash handling and fostering guest engagement, with a strong work ethic and a knack for exceeding customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Old Chicago
01.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Stay at Home Mother
Self
05.2018 - 12.2021
Time Management and Organization
- Coordinated schedules, appointments, and daily routines for a household.
- Prioritized tasks to meet deadlines and ensure efficient household operations.
- Managed household budgets, tracked expenses, and identified cost-saving opportunities.
- Oversaw purchasing decisions to balance financial goals with family needs.
- Mediated conflicts and facilitated effective communication among family members.
- Developed patience, empathy, and the ability to handle emotionally charged situations.
- Planned and executed events (e.g., birthdays, school projects, family vacations) with attention to detail and logistics.
- Managed overlapping responsibilities and long-term projects.
- Juggled multiple responsibilities, including caregiving, household management, and personal development.
- Addressed day-to-day challenges creatively, often requiring quick and effective solutions.
- Adapted plans to meet unexpected changes in circumstances.
- Provided educational support to children, fostering learning through activities, homework assistance, and skill development.
- Acted as a role model and mentor in personal and moral development.
- Took initiative in managing household dynamics, setting goals, and creating a positive environment.
- Demonstrated self-motivation and proactivity in developing family routines and solutions.
- Organized events, managed resources, and ensured successful outcomes within budget constraints.
- Collaborated with external parties, such as schools, activity coordinators, and medical providers.
- Developed clear and effective communication with family members, service providers, and community organizations.
- Advocated for family needs in various settings, including healthcare and education.
- Adjusted strategies and routines to accommodate changing family dynamics and external circumstances.
- Thrived in a fast-paced, unpredictable environment.
- Built and maintained strong relationships through active listening and understanding emotional cues.
- Provided emotional support and encouragement to family members.
Used Car Buyer/Administrative Manager
Sand Hills Pick N Pull
01.2016 - 05.2018
- Collaborated with sales teams to understand customer preferences and ensure optimal inventory mix based on demand.
- Increased customer satisfaction rates by ensuring vehicles met strict quality standards before purchasing.
- Provided exceptional customer service to all stakeholders involved in the car buying process, fostering trust and credibility with both sellers and auctions.
- Developed long-lasting relationships with auction houses, dealerships, and private sellers to source high-quality vehicles at competitive prices.
- Maximized profit margins by skillfully negotiating purchase prices with sellers while maintaining a positive rapport.
- Forecasted purchasing trends and improved merchandising strategies.
- Managed and maintained purchase orders and invoices.
- Researched and identified new suppliers and vendors.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associate of Applied Science - General Business MAnagement/Administration
Fayetteville Technical Community College
Fayetteville, NC06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Digital Marketing Professional Certificate – Digital Marketing Institute.
- Hootsuite Social Media Marketing Certification – Hootsuite Media Inc.
- QuickBooks ProAdvisor Certification – Intuit QuickBooks.
- Excel Proficient.
- Access Proficient.
- Spreadsheet Proficient.
National Technical Honors Society
Invited to join the National Technical Honor Society (NTHS) in recognition of academic excellence, leadership, and commitment to career and technical education. Demonstrated strong work ethic, technical skills, and dedication to personal and professional growth, earning a place among top-performing students in the nation.
Timeline
Server/Bartender
Old Chicago
01.2022 - 06.2022
Stay at Home Mother
Self
05.2018 - 12.2021
Used Car Buyer/Administrative Manager
Sand Hills Pick N Pull
01.2016 - 05.2018
Associate of Applied Science - General Business MAnagement/Administration
Fayetteville Technical Community College
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