Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Ramos

Natasha Ramos

Maineville,OH

Summary

Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Astute professional highly skilled in policy enforcement and tenant background checks. Talented individual fluent in English and some Spanish.

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Westchester rental market for luxury

communities and impressive financial management skills. Expert user of Yardi. Personable leasing agent with top-level skills in customer service. Organizes inspections, supervises issue resolution and coordinates showings. Superb time management abilities focused on working within client schedules. Organized Leasing Consultant with abundant experience working with luxury communities. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills. Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Diligent Leasing Consultant with experience in apartment leasing. Skilled in customer service and payment processing with training in sales and payment collection. Great problem-solving skills with goal-oriented mindset. Energetic leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leasing agent position. Ready to help team achieve company goals. Reliable employee seeking Real-Estate position. Offering excellent communication and good judgment. Enthusiastic leasing agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and training in leasing. Motivated to learn, grow and excel in renting or selling

  • Energetic leasing agent offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Hills Property LLC
West Chester , OH
09.2020 - Current
  • Verified tenant incomes and other information before accepting lease applications.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Responded to requests and scheduled appointments for property showings.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Store Manager

Acceptance Now
Southfield, MI
03.2016 - 04.2019
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Rent A Center Warehouse & Retail Store
Cincinnati, OH
06.2012 - 08.2016
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

GED -

Arturo A Schomburg Satellite Academy Bronx
Bronx, NY

Skills

  • Leasing
  • Leasing reports
  • Leasing and market conditions knowledge

Timeline

Leasing Consultant

Hills Property LLC
09.2020 - Current

Store Manager

Acceptance Now
03.2016 - 04.2019

Store Manager

Rent A Center Warehouse & Retail Store
06.2012 - 08.2016

GED -

Arturo A Schomburg Satellite Academy Bronx

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Natasha Ramos