Summary
Overview
Work History
Education
Skills
Timeline
Manager

Irene Hernandez

Thermal,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Manager

Tacos El 57
Thermal, CA
08.2020 - 02.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Customer Service Associate

Salton City Petroleum Inc.
Thermal, CA
09.2018 - 01.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Leader

Jack In The Box
Thermal, CA
08.2016 - 02.2018
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coordinated weekly meetings for internal and external groups.
  • Led team of 10 members while providing exceptional customer service.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Political Organizer

Encuentro Social
Mexicali, Baja California
02.2013 - 08.2015
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
  • Spoke at public events, evangelizing for organizational goals and interests.
  • Conducted meetings with clergy, community leaders and organizational ally leadership.
  • Bonds to communities, consistently working to benefit underserved cultures and groups.
  • Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
  • Canvassed areas to increase support and raise funds.
  • Interviewed members of specific populations to understand and document issues.
  • Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions and generating grassroots support.
  • Collaborated with local government leaders to promote equality state-level legislative changes.
  • Recruited and managed volunteer teams.
  • Coordinated and implemented numerous meetings, forums and community events.
  • Liaised with political organizations and initiatives to confirm consideration of community best interests within campaigns and political agendas.
  • Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Trained team leaders to oversee volunteers and organization members during special events.
  • Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
  • Servicios de traducción entregados a través de la fluidez en Spanish.
  • Led staff development meetings to organize volunteers and members toward unified goals.

Social Services Worker

Encuentro Social
Estacion Coahuila, Baja California
02.2012 - 08.2014
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Attended over 40 hours of meetings, conferences and training courses to advance professional knowledge of social work.

Sports Trainer

Volunter
Estacion Coahuila, Baja California
03.2011 - 10.2012
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Supported students in meeting training and conditioning goals.
  • Coordinated care with team doctors, athletes, families and coaches.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.

Farmworker

O.M. Contracting
Thermal, CA
05.2007 - 12.2009
  • Cultivated soil, sowed crops and controlled weeds by slashing.
  • Removed rocks and prepared soil for planting.
  • Used machetes and pruning shears to shear tops and limb tips from trees, improving overall shape and increasing limb growth.
  • Inspected fields for crop condition and disease.
  • Tended to crops such as fruit trees, vegetable plants.
  • Planted crops in fields, helping farmers distribute seeds.
  • Cut and pack fruit and vegetables.

Education

Licenciatura - Administracion Publica Y Ciencias Politicas

Universidad Autonoma De Baja California
Mexicali, Baja California
01.2010

Skills

  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Project Management
  • Budgeting
  • Verbal and written communication
  • Improvement initiatives
  • Contract Management
  • Negotiation
  • Business Development
  • Sales and marketing
  • Financial Management
  • Mathematical calculations
  • Job inspections

Timeline

Manager

Tacos El 57
08.2020 - 02.2022

Customer Service Associate

Salton City Petroleum Inc.
09.2018 - 01.2021

Team Leader

Jack In The Box
08.2016 - 02.2018

Political Organizer

Encuentro Social
02.2013 - 08.2015

Social Services Worker

Encuentro Social
02.2012 - 08.2014

Sports Trainer

Volunter
03.2011 - 10.2012

Farmworker

O.M. Contracting
05.2007 - 12.2009

Licenciatura - Administracion Publica Y Ciencias Politicas

Universidad Autonoma De Baja California

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