Maintains system availability of the Advanced Information Management systems and other Rail Information Technology systems associated with the Rail Operations Control Center (ROCC). Maintains procedures in support of all duties associated with AIM and all other Rail IT Systems, to include all levels of support and modification of documents and processes, ensuring successful maintenance on all ROCC owned systems, including but not limited to, backup, storage, archive, retrieve, restore and catalog critical historical information. Maintains on-line and off-line operations data by utilizing system tools to monitor applications. Responsible for hardware and software support activities for multiple Operating Systems and customized applications for the Passenger Information Display System (PIDS), Rail Performance Monitor (RPM), Lost of Shunt (LOS), Train Progress Server (TPS) and all internal and external client applications Initiates, tracks, escalates, communicates and coordinates problem resolutions for the CA ticketing system while updating the knowledge base system to assist in obtaining faster resolutions. Responsible for troubleshooting and maintenance, to include preventive and corrective activities on all rail related IT systems. Acting as Technical Lead for all SCADA maintenance activities. Supports, installs and repairs both proprietary ROCS computer systems (developed in-house) as well as third-party systems. Supports actions required for remediation of security vulnerability activities Maintains operations configuration and maintenance procedures. Provides primary support for all ROCS inventory for all operational maintenance and system components for Production and Non-Productions systems. Responsible for system components to include break/fix maintenance on all ROCS systems supported devices. Monitors both statistical and graphical performance information on the network. Analyzes reports to include information on traffic patterns, bandwidth utilization, protocol usage and tuning recommendations. Responsible for all network activities inside of the WMATA IT Transport demarcation concerning cabling, data communication and infrastructure related degradation and performance related issues in SCADA and its subsystem interfaces.