Samantha Medina
Homestead,FL
Summary
Results-oriented professional with a proven track record of driving performance. Possesses strong organizational and interpersonal skills essential for fostering team cohesion. A dedicated problem solver who embraces responsibility and consistently goes above and beyond to achieve goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Investigator - CC License
CII Services Corp
07.2024 - Current
- Performed covert surveillance operations, gathering intelligence and documenting findings accurately
- Executed vehicle recovery efforts by identifying and locating assets in compliance with client requirements
Bilingual Contact Center Specialist
Marine Credit Union
10.2022 - 04.2024
- Managed incoming calls from our primary line and overflow from all branches
- Conducted payment processing over the phone
- Provided comprehensive account reviews to members and addressed inquiries
- Identified sales opportunities for members and facilitated referrals to appropriate lenders
- Offered technical support to members experiencing issues with online banking
- Recorded and documented conversations using CX360/Salesforce
- Submitted cases on behalf of members requiring assistance from various departments
- Contributed to the bilingual task force aimed at optimizing processes for Spanish-speaking members
- Played a key role in the development team responsible for implementing an AI program within the contact center
Recruitment Coordinator
Visiting Angels
10.2021 - 08.2022
- Assess the staffing requirements of the company and strategize for both current and future demands
- Conduct comprehensive evaluations of the wage and benefit offerings of major competitors
- Proactively identify and engage with high-caliber caregiver candidates
- Collaborate with the office team to define the essential competencies and attributes of top-tier caregivers
- Establish a robust online recruiting presence
- Organize and execute internal job fairs and actively participate in community-based recruitment events
- Thoroughly screen and interview potential caregiver candidates to ensure suitability and alignment with organizational objectives
- Engage collaboratively with key stakeholders within Visiting Angels to conceptualize and implement retention initiatives
- Prepare and deliver comprehensive monthly, quarterly, and annual reports to assess the efficacy of recruitment programs
Office Coordinator
Visiting Angels
10.2020 - 10.2021
- Collaborated closely with referral coordinators to facilitate scheduling processes
- Managed high call volumes in a fast-paced environment, adeptly directing inquiries and transferring calls to appropriate departments as per organizational protocols
- Led the implementation and oversight of the COVID Vaccination program for seniors and caregivers
- Ensured compliance with regulatory standards by updating caregiver files in accordance with the guidelines established by the Agency for Health Care Administration (AHCA)
- Conducted thorough verification of employment histories and backgrounds for caregivers, prioritizing safety and quality assurance
- Orchestrated biannual audits for caregivers
- Maintained and organized schedules for management personnel
- Managed a comprehensive array of records for both clients and caregivers
- Prepared professional correspondence
- Cultivated and nurtured positive relationships with both clients and caregivers, fostering trust and ensuring satisfaction with services rendered
Patient Scheduler II
Miami Cancer Institute
01.2019 - 06.2019
- Recognized as Employee of the Month (July2019)
- Managed schedules for two doctors, coordinated patient imaging, treatments, and referrals
- Facilitated check-out and scheduling for10 additional clinics as needed
- Collaborated with multiple departments to streamline treatments
- Provided efficient phone support and departmental assistance
- Offered coverage across various departments and assisted with patient transport
- Guided patients through treatment initiation and participated in Infusion Workflow work group to enhance chemotherapy procedures
- Contributed to COVID-19 screening efforts for patients and employees
- Ensured accuracy in patient orders through close collaboration with medical staff
Office Manager
His & Hers Auto Repair
01.2015 - 01.2019
- Served as liaison between the company president and employees, facilitating effective communication and fostering a positive work environment
- Managed contracts and invoices for vendors, ensuring timely payments and compliance with contractual agreements
- Assisted with the company's finances, including sales taxes, bookkeeping, and end-of-year reconciliations, maintaining accurate financial records and adhering to regulatory requirements
- Coordinated employee and company certifications and permits, ensuring compliance with industry standards and regulations
- Successfully resolved customer complaints, utilizing strong communication and problem-solving skills to achieve customer satisfaction
- Spearheaded the establishment of the company's online presence, implementing digital marketing strategies to enhance brand visibility and attract new customers
Office Manager
Coral Reef Medical Group
10.2013 - 01.2015
- Directed the recruitment and training processes for personnel
- Effectively managed the schedules of multiple physicians and office staff, optimizing workflow and resource allocation
- Ensured strict compliance with ACHA regulations and upheld state-mandated standards
- Played a pivotal role in the development and implementation of policies and procedures governing daily operations
- Provided oversight of patient satisfaction initiatives and service delivery, prioritizing the patient experience
- Facilitated seamless communication among medical staff, department heads, and administrative personnel
Medical Secretary
Coral Reef Medical Group
05.2010 - 10.2013
- Prepared treatment rooms for patient exams
- Recorded patient medical history, vital signs, and test results
- Conducted patient interviews and measured vitals, weight, and height
- Managed prescription refills and communicated with pharmacies
- Scheduled patient tests and admissions with medical facilities
- Handled general office duties, including phone calls and paperwork
- Welcomed and registered patients upon arrival
- Managed office and medical supply inventory and ordering
- Verified insurance coverage and benefits for patients
Education
High school diploma - undefined
South Miami Senior High School
07.2008
Associate of Science - undefined
Keiser University
Skills
- Skilled in Office Management
- Experienced in and able to multitask in fast paced environments
- Fluent in Spanish
- Excellent phone etiquette
- Able to provide excellent customer service
- Proficient in Microsoft Office
- Sage EHR
- Sorian Financial
- Cerner
- Schapptbook
- EMR Systems
- Insurance Verification
- Medical Scheduling
- Bilingual
- Medical Records
- Banking
- Financial services
- Time management
- Microsoft Excel
- Organizational skills
- Microsoft Outlook
- Google Suite
- Calendar management
- Microsoft Outlook Calendar
- Communication skills
- Medical terminology
Certification
- CPR Certification
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Awards
Employee of the Month2020
Timeline
Private Investigator - CC License
CII Services Corp
07.2024 - Current
Bilingual Contact Center Specialist
Marine Credit Union
10.2022 - 04.2024
Recruitment Coordinator
Visiting Angels
10.2021 - 08.2022
Office Coordinator
Visiting Angels
10.2020 - 10.2021
Patient Scheduler II
Miami Cancer Institute
01.2019 - 06.2019
Office Manager
His & Hers Auto Repair
01.2015 - 01.2019
Office Manager
Coral Reef Medical Group
10.2013 - 01.2015
Medical Secretary
Coral Reef Medical Group
05.2010 - 10.2013
High school diploma - undefined
South Miami Senior High School
Associate of Science - undefined
Keiser University
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