Amy Berkheimer
Grove City
Summary
Personable and resourceful individual with knack for building strong client relationships and positive, upbeat demeanor. Well-versed in vendor relations and enhancing customer experiences, with proven ability to handle tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Merchandise Coordinator
Big Lots, Inc
08.2005 - Current
- Seasonal Department Aug 2024 - Present
- Soft Home Department Aug 2023 - Aug 2024
- Furniture Department May 2005 - Aug 2023
- Enhance customer satisfaction by providing exceptional service and product knowledge.
- Assist buyers in purchase order submission, revisions and tracking of purchase orders, ensuring accuracy of cost, retail and timely delivery
- Attend vendor meetings to negotiate costs, establish contracts and assist vendors in system setup to ensure smooth order processing and compliance
- Maintain daily communication with cross-functional teams, including vendors, buying teams, transportation, logistics, and our nationwide distribution centers to facilitate smooth operations and resolve issues
- Prepare and analyze daily sales reports, sharing key findings with buyers, planners, and the allocation/replenishment team to assist with decision making and optimize stock levels
- Provide training and guidance to multiple merchandise coordinators, ensuring they are well-equipped to perform their roles effectively and efficiently
Master Data Coordinator
Big Lots, Inc
05.2000 - 05.2005
- Coordinated data entry tasks to ensure accuracy and efficiency.
- Responsible for creating skus and purchase orders across multiple divisions
- Communicated closely with buyers, merchandise coordinators and our nationwide distribution centers
- Managed purchase order revisions for buyers and distribution centers
- Verified accuracy of purchase orders; cost, retail, quantities and location
Group Leader– IT Store Helpdesk Support
Big Lots, Inc
04.1997 - 05.2000
- Managed employees in daily help desk tasks
- Assisted Stores with technical issues related to AS400 and PC problems
- Contributed to the conversion of205 stores from Pic N Save to Big Lots
Education
Associate of Business Management -
Columbus State Community College
Columbus, OH05-2000
Skills
- Administrative Support
- Organization
- Customer Service
- Vendor Relations
- Negotiations
- Pricing Strategy
- Time Management
- Communication and Interpersonal Skills
- Purchase Order and SKU Creation
- Interdepartmental collaboration
PROGRAMS
- Microsoft Applications
- Microstrategy
- SAP
- AS400
- PLM
- Sample Management System
Training Classes Taken
Creative Thinking and Innovation
Driving change Through Conversation
Timeline
Merchandise Coordinator
Big Lots, Inc
08.2005 - Current
Master Data Coordinator
Big Lots, Inc
05.2000 - 05.2005
Group Leader– IT Store Helpdesk Support
Big Lots, Inc
04.1997 - 05.2000
Associate of Business Management -
Columbus State Community College
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