Brooklyn Ryans
Customer Service Agent
Reidsville,NC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
19
19
years of post-secondary education
14
14
years of professional experience
Work History
Nurse Technician
Wesley Long Community Hospital
Greensboro, NC
01.2011 - 01.2014
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Corresponded with appropriate doctors to report any changes occurring in patients' health.
- Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature, and pulse.
- Helped over 18 patients per day, both psychologically and emotionally to facilitate quick recovery.
Restaurant Shift Manager
Pizza Hut
Danville , VA
08.2005 - 01.2011
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Checked and monitored inventory levels to reorder items.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Tracked receipts, employee hours and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
Waitress Trainer
Pizza Hut
Danville , VA
08.2005 - 01.2011
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Provided overview of criminal, civil, and administrative liabilities for serving members of public.
- Conducted small group or individual instruction to meet learning styles of participants.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC 08.2002 - 05.2006
Associate of Arts - English Language And Literature
Rockingham Community College
Wentworth, NC 08.2006 - Current
Skills
Charting
undefinedTimeline
Nurse Technician
Wesley Long Community Hospital
01.2011 - 01.2014
Associate of Arts - English Language And Literature
Rockingham Community College
08.2006 - Current
Restaurant Shift Manager
Pizza Hut
08.2005 - 01.2011
Waitress Trainer
Pizza Hut
08.2005 - 01.2011
High School Diploma -
Bartlett Yancey High School
08.2002 - 05.2006
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