Cindy Potts
913 Summer Rain Ct.,TX
Summary
Results-driven Merchandiser with more than 3 years of experience logged in retail industry. Successful attainment of sales goals by tracking, ordering and supplying high-quality merchandise to fit both in-store and customer needs. Creative merchandising approaches that specialize in great product placement and marketing material promotion. Extensive knowledge of technological advances and trends.
Results-driven Merchandiser with more than 3 years of experience logged in retail industry. Successful attainment of sales goals by tracking, ordering and supplying high-quality merchandise to fit both in-store and customer needs. Creative merchandising approaches that specialize in Merchandise product placement and marketing material promotion. Extensive knowledge of technological advances and trends.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Home Depot
03.2022 - 06.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Improved customer service wait times to mitigate complaints.
Merchandise Service Team
Lowe’s
10.2021 - 03.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Merchandise Service Team
Lowe's
02.2021 - 09.2021
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
- Selected merchandise based on quality and cost-efficiency models.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Authorized invoice payments and merchandise returns.
Merchandise Service Team
Home Depot
02.2017 - 03.2020
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed [Type] deliveries.
- Made [Number] annual buying trips to preview new items and make purchases.
Education
High School Diploma -
C.E High School
Houston, TX06.2004
Skills
- Bilingual
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Quality Control
- Clerical Support
- Multi-line phone talent
- Order Fulfillment
- Store maintenance
- Service Upselling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
03.2022 - 06.2024
Merchandise Service Team
Lowe’s
10.2021 - 03.2022
Merchandise Service Team
Lowe's
02.2021 - 09.2021
Merchandise Service Team
Home Depot
02.2017 - 03.2020
High School Diploma -
C.E High School
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