Barbara Green
Toccoa,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
2
2
Certification
Work History
Certified Medical Assistant
NGPG Toccoa Family Medicine
Toccoa, United States
03.2015 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Administer Injectable Medications and Vaccines
- Administer Immunotherapy injections
- Venepuncture
- Lab testing : Urinalysis, Strep Throat, Covid testing, Flu testing
- EKG
- IV administration and removal of IV
- Stress test
- Medication Prior Authorization submission
- Computer operation
- Appointment scheduling for follow up
- Assist physician with procedures
Certified Nursing Assistant
Rescare Homecare
Toccoa, Georgia
01.2011 - 04.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted patient with Activities of Daily Living
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported client to and from doctor appointments
- Daily house cleaning
- Assisted patient with grocery shopping
- Companionship with client
Certified Pharmacy Technician
Walmart
Toccoa, Georgia
04.2009 - 03.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment
- Stocked, labeled and inventoried medication to keep accurate records
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Collected co-payments or full payments from customers
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
Certified Pharmacy Technician
Rite-Aid Pharmacy
Toccoa, Georgia
08.2003 - 04.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment
Customer Service Associate
Ace Hardware
West Mansfield, OH
12.1995 - 06.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with loading of lumber, concrete, roofing supplies,paint supplies
- Maintained cash register draws
- Bank Deposit drop off
- Assist Manager with daily cash register counting down
- Ordering and stocking shelves of auto parts
- Assist customer with choice of auto parts
- Operate computer on daily basis
- Developed and actualized customer service initiatives to decrease wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Resolved concerns with products or services to help with retention and drive sales
- Executes excellent sales floor merchandising and selling
- Informed customers about special promotions and provided detailed information for various products
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Education
Associate of Science - Medical Assisting
North Georgia Technical College
Clarkesville, GA02.2015
Some College (No Degree) - Nurse Assisting
Future Nursing Center
Lavonia, GAHigh School Diploma -
Riverside High School
De Graff, OH05.1986
Skills
- Updating Medical Records
- Routine Laboratory Testing
- Operating EKG Equipment
- Critical Thinking
- Decision Making
- Procedure Assistance
- Clear Communication
- Patient Relations
- Examination Preparation
- Pharmacy Relations
- Coordinating Drug Refills
- Time Management
- Treatment Room Preparation
- Multitasking and Prioritization
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Multi-line Telephone System Operation
- Medication Administration
- Cleaning and Organizing
- Clinical and Operational Judgement
- Diagnostic Testing
- Sanitizing and Cleaning
- Identifying Defects
- Quality Control
- Blood Chemistry Analysis
- Flexibility and Adaptability
- Managing Medical Laboratory Equipment
- Relationship Building
- Data Entry
- Injury Treatment
- HCPCS Training
- Pulmonary Function Measurement
- Mobile Device Operation
- Mathematical Reasoning
- Patient Chart Tracking
- Electronic Charting
- Willingness to Learn
- Vitals Collection and Documentation
- Microsoft Office
- Mobility Assistance
- Venipuncture Expertise
- Immunotherapy Administration
- Stress test
- IV placing and removal
- Standards Compliance
- Medication Prior Authorization
- Medication Assistance
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
- CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Certified Medical Assistant
NGPG Toccoa Family Medicine
03.2015 - Current
Certified Nursing Assistant
Rescare Homecare
01.2011 - 04.2015
Certified Pharmacy Technician
Walmart
04.2009 - 03.2014
Certified Pharmacy Technician
Rite-Aid Pharmacy
08.2003 - 04.2011
Customer Service Associate
Ace Hardware
12.1995 - 06.2003
Associate of Science - Medical Assisting
North Georgia Technical College
Some College (No Degree) - Nurse Assisting
Future Nursing Center
High School Diploma -
Riverside High School
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