Samantha Wakasugi

Manages a diverse portfolio of six existing and new accounts, ensuring timely communication and effective problem resolution

• Manages projects from initial kick off to post show reflection to ensure client satisfaction
• Works heavily with internal team during creative, build and execution process
• Builds relationships with clients and assist in future client business needs and account objectives
• Received certificate of appreciation for representing Storylink Creative core values

Managed projects with all existing client accounts averaging 6.5 million per year in sales. Pioneered Nimlok North's Account Manager process and procedures and deployed a new Customer Relationship Management software (Insightly) as a Subject Matter Expert.

• Managed and nurtured relationships with average of 80 existing diverse clientele
• Maintained yearly schedules and responsible for end to end project management process (discovery meeting, project timeline, quotes, maintaining budgets, layouts, new graphics, new exhibit design, approvals, show management introductions, post show analytics)
• Bridged between clients and internal teams to manage projects while communicating progress and expectations
• Developed new business from existing clients and identified areas of improvement to maximize client growth

Global Price Change Tool Subject Matter Expert for 10 billion dollar Business Group, Transportation & Electronics. Responsibilities included training and support for Pricing Analysts while leading and implementing several improvement projects to streamline inefficiencies and standardize price changes globally.

• Developed Sales District Move Playbook and collaborated Pricing Productivity Application making improvements, updates and training to entire pricing department
• Improvement project lead for Blocked Line Tool between Pricing and Customer Service Operations to standardize usage and strengthen relationships
• Improvement project lead for Price File Delivery and Communication Tool accomplishing goal of 100% notification requirements providing consistency for customers
• Organized customer price adjustment communications and deployed notifications to thousands of 3M USAC customers
• Standardized DRD report data and Price Change Tool In Scope files to improve stability of USAC price change process

Led highest grossing Industrial division account team at 3M (RS Hughes) averaging over 100 Million per year in sales. Responsibilities included processing orders in SAP, SalesForce cases, up-sells, resolving cert and shipment issues and leading RSH data weekly meetings to increase customer satisfaction.

• Improved customer order loop 'Lights Out Order Process' percentage and blocked lines for more efficient customer ordering
• Member of Safety and Industrial Business Group 2020/2021 Loop 'Lights Out Order Process' Committee
• Presented “Day In the Life” introduction for new hire employees and contract worker training
• Consistently exceeded internal service metrics and goals with 100% on time completion for 3M compliance courses

Provided customer export support for 3M Subsidiaries, 3M Divisions and end-users to meet customer expectations. Responsibilities included responding to customer inquiries and extending additional information throughout order process (order entry, expedites, order status, back orders, type-offs, and provide proper customs documentation).

• SAP / COMS / IOMS / Lotus Notes / Salesforce excellence
• Worked intensely in team environment to achieve monthly goals and improve customer satisfaction