Aaron Barnum
Mesa,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Certified Lab Services
Mesa, Arizona
03.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
Shift Leader
Silver Star Dinner Theater
Mesa, AZ
01.2019 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Construction Laborer
Silverman Construction Program Management
Gilbert, AZ
07.2018 - 12.2019
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2023
High School Diploma -
Higley High School
Gilbert, AZ05.2019
Skills
- Upbeat and Positive Personality
- Inputting Claims
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Carrier Relations
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Cash Register Operations
- Responding to Difficult Customers
- Customer Service and Assistance
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Credit Card Applications
- POS Inventory System Operation
Timeline
Customer Service Specialist
Certified Lab Services
03.2020 - Current
Shift Leader
Silver Star Dinner Theater
01.2019 - 10.2020
Construction Laborer
Silverman Construction Program Management
07.2018 - 12.2019
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Higley High School
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