Your Name

• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Offered exceptional customer service to differentiate and promote company brand.
• Cross-trained in different internal databases and service positions to help team members meet coverage demands.
• Assessed customer account information to determine current issues and potential solutions.
• Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
• Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
• Processed customer account changes using proprietary software.
• Processed cash and check deposits every day.
• Liaised between patrons, store personnel and internal departments.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered 80+ inbound calls per day and directed to individuals or departments.
• Educated clients on how to conduct transactions with convenient online solutions.
• Set up and activated customer accounts.
• Collected payments for [Product or Service] and updated accounts to reflect new balances.
• Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.

• Process a variety of customer transactions such as cashing checks, deposits and withdrawals, loan payments, cash advances, transfers, and monetary instruments.
• Open and close branch
• Vault balancing
• Maintain automated teller machine (ATM)
• Complete logs, reports, and audits
• Open consumer and business accounts
• Perform account maintenance on consumer and business accounts
• Assist with courtesy and collection calls as needed
• Address customer questions and concerns by phone and in person
• File disputes
• Issue debit cards.
• Excellent drawer balancing record.
• Achieve and exceed monthly goals.
• Among the top in opening new accounts.

• Under administrative direction from the City Secretary:
• Processed accounts payable and accounts receivable; monthly reconciliations for all bank accounts; generated monthly financial reports; -Assisted in managing the city's budget; -Processed bi-weekly payroll; paid 941’s and payroll liabilities; -Prepared weekly deposits of general fund revenues; processed tax deposits; performed general journal entries; -New hire processing; -Maintained the City’s website; assisted in planning and operation of annual city events -Prepared and distributed council meeting packets; prepared and conducted city elections; -Responded to citizen and vendor emails and requests; received, made, and transferred phone calls; -Assisted in the Municipal Court when needed.

- Supervision of up to four employees -Ensured that all dispatchers acquired and maintained the correct certifications required - Responsible for employee scheduling and approval of time off - Completed monthly validations, and generated monthly reports as requested by the Police Chief - Responsible for answering incoming emergency calls to the police and fire department, collecting pertinent information from callers and disseminating that information to responding units - Maintained close contact with all field units and retrieved their requested information via TLETS/ NLETS database. - Entered, cleared, and confirmed regional and TCIC/NCIC warrants. - Maintained detailed correspondence logs and call sheets - Processed all paperwork, data entry, and alert notifications for missing persons, stolen vehicles, arrested individuals, etc Accomplishments: - Involved in the creation of interlocal agreements to house the regional warrants of neighboring cities, increasing revenue for the city - Streamlined office procedures by creating digital logs for documentation - Saved the city money by creating a schedule that eliminated employee overtime