Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Benjamin Musick

Benjamin Musick

Kearney

Summary

Dynamic IT Systems Specialist with a proven track record at Central Community College, enhancing system efficiency and user satisfaction. Excelled in problem-solving and customer service, significantly improving network configurations and support processes. Skilled in Active Directory and conflict resolution, adept at fostering client relationships and streamlining operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Information Technology Systems Specialist

Central Community College
06.2024 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Prepared documentation on policies and procedures for operating Windows systems.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Used Ivanti and Active Directory to both remote into employee's computers as well as manage devices and groups.
  • Monitored network hardware operations to evaluate proper configuration.
  • Used ticketing systems to manage and process support actions and requests.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Kearney Service Center/ITS Apprentice

Central Community College
10.2023 - 06.2024
  • Answering calls and creating tickets for T2 IT staff
  • Handling checkout laptops and logging the checkouts into the system
  • Installing hardware and software for CCC
  • Maintaining computer systems, and equipment, diagnosing, troubleshooting, and repairing issues
  • Providing support for internal customers who need computer-related technical assistance.
  • Managing Live Video rooms and troubleshooting Webex meeting
  • Responding to assigned tickets in a quick and efficient manner
  • Remote into internal customers' laptops/computers to diagnose and fix computer problems

Shift Manager

Mirror Image Car Wash
01.2020 - 10.2023
  • Coordinated and opened multiple locations
  • Knowledge on how to fix multiple aspects of the wash
  • Handled angry/upset customers to have them leave happy
  • Made posts for deals and memberships for social media using Canva
  • Took pictures of the different location and different products for use on social media and the website

Truck Crew/Cashier/Front of Store Specialist

Target Corporation
11.2018 - 01.2020
  • Sorted pieces from the incoming truck and moved heavy pieces off of the incoming truck
  • Operated a checkout lane and associated retail equipment including scale, barcode scanner, belt, and cash register
  • Operated light machinery; utilized handhelp PDA to fufill batch orders

Education

Information Technology & Technical Support - Technical Support

Central Community College
1215 30th Ave, Kearney, NE 68845
05-2026

GED - High School

Department of Education of South Carolina
1429 Senate St, Columbia, SC 29201
07-2018

Skills

  • Communication
  • Problem Solving / Critical Thinking
  • Customer Service
  • Teamwork
  • Adaptability
  • Conflict Resolution
  • Time Management
  • Organizational Skills
  • Motivation
  • Computer Skills

Certification

Virtual Leadership Development: Habits and Accountability Central Community College https://www.cccneb.edu/educational-opportunities/community-class-search/business-and-industry/5-23-gi-virtual-leadership-development-habits-and-accountability/ May 2024

Set yourself up for success and create positive, long-lasting habits. Accountability is an ongoing process that builds trust, improves relationships, and increases both personal and professional growth opportunities. In this workshop, participants will learn new ways to take ownership of their actions and establish habits to stay on track.

Central Community College is bringing our popular Leadership Development workshops to you - wherever you are. Our virtual trainings are interactive, engaging, instructor-led, and participant-centered. Build your support network and learn with others who are miles apart. You will see, talk, and learn from others in real time.


CompTIA A+ Certification - Awarded From Central Community College - May 2024


Customer Service Tech Support Apprenticeship Completion - Awarded by The United States Department of Labor. - August 2024

Software

ServiceNow
Adobe Creative Cloud Programs
Ivanti
Active Directory
Colleague User Interface
Microsoft Teams
Microsoft Excel
Microsoft Word
Microsoft Visio
Visual Studio Code

Timeline

Information Technology Systems Specialist

Central Community College
06.2024 - Current

Kearney Service Center/ITS Apprentice

Central Community College
10.2023 - 06.2024

Shift Manager

Mirror Image Car Wash
01.2020 - 10.2023

Truck Crew/Cashier/Front of Store Specialist

Target Corporation
11.2018 - 01.2020

Information Technology & Technical Support - Technical Support

Central Community College

GED - High School

Department of Education of South Carolina

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Benjamin Musick