Maria Jean
Cleaner
Bellevue,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Cleaner
Schaub Properties
Bellevue, WA
01.2007 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners as a team to complete jobs in residential houses
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and maintenance concerns, and escalated issues to management.
Salon Manager
Immaculate Salon
Santo Domingo, Dominican Republic
03.2005 - 12.2006
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness and sales.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Maintained general appointment calendar and set shift schedules.
- Consistently received positive feedback from guests on performance reviews.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Lead Cashier
Supermarket Ole
Santo Domingo, Dominican Republic
06.1998 - 02.2005
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Assisted customers by answering questions and fulfilling requests.
- Processed payments effectively and accurately handled cash, credit and debit transactions.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Education
High School Diploma -
Eusebisa Manzueta High School
Santo Domingo, Dominican RepublicSkills
Attention to Detail
Self-Motivated
Teamwork and Collaboration
Quality control
Customer assistance
Payment collection
Point of sale operation
Inventory management
Product and service sales
Order taking
Time management
Timeline
Cleaner
Schaub Properties
01.2007 - Current
Salon Manager
Immaculate Salon
03.2005 - 12.2006
Lead Cashier
Supermarket Ole
06.1998 - 02.2005
High School Diploma -
Eusebisa Manzueta High School