Angelica Fenwick
Tucson,Arizona
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Aquamarine Daydream
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Input new inventory and stocked the floor.
Journalist: Opinions Desk
The Daily Wildcat
09.2023 - Current
- Reported on topics that I had strong opinions on
- Researched newsworthy ideas to write about
- Conducted interviews with various people
- Took tasteful photographs to accompany my articles.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Increased readership through engaging storytelling and attention-grabbing headlines.
Front Desk Assistant/Server
Arizona Event Planning and Catering Office
12.2021 - 12.2023
- Resolved queries over the phone and via email
- Made and managed reservations in a database system
- Processed payments and organized records of them
- Took orders of large parties and memorized them
- Communicated clearly with kitchen/chefs, managers/shift leads, and coworkers.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Conducted research to assist with routine tasks and special projects.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Assistant Manager
Little Caesar's
11.2020 - 06.2022
- Provided leadership in a fast paced work environment to ensure employees' positive attitudes
- Regularly interacted with customers in multiple areas throughout the store (front counter, drive thru window, the store phone)
- Utilized problem solving skills and took care of customer complaints
- Provided customer service in a fast paced work environment to ensure a positive guest experience.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Bachelor of Arts - Journalism
University of Arizona
Tucson, Arizona05.2025
High School Diploma -
Homeschool
Sparta, Tennessee06.2020
Skills
- Unwavering bubbly disposition
- Store Opening and Closing
- People person
- Conflict resolution
- Well spoken
- Database management
- Common sense
- Customer Service
- Display Setup
- Money Handling
Certification
Build The Skill: Teamwork, Collaboration Badge, 05/01/23, Student Engagement & Career Development, https://api.badgr.io/public/assertions/v0cm1V3nR3y3NfDpuMQBWg?identity__email=angelicaafenwick%40arizona.edu
Timeline
Retail Sales Associate
Aquamarine Daydream
09.2023 - Current
Journalist: Opinions Desk
The Daily Wildcat
09.2023 - Current
Front Desk Assistant/Server
Arizona Event Planning and Catering Office
12.2021 - 12.2023
Assistant Manager
Little Caesar's
11.2020 - 06.2022
Bachelor of Arts - Journalism
University of Arizona
High School Diploma -
Homeschool