Marsha Biggart

Administration & Human Resources:

• Coordinated and facilitated training programs, HR projects, meetings, and seminars.
• Oversaw onboarding for new hires, including orientation sessions, policy communication, and distribution of materials through Paylocity.
• Collaborated with recruiters to manage incoming resumes, schedule interviews, and handle candidate communications.
• Maintained comprehensive and confidential employee records for over 150 staff members, ensuring accuracy across digital and physical formats.
• Supported HR and Payroll departments by updating employee information and processing inquiries within Paylocity.
• Administered employee benefits programs including medical insurance, ensuring compliance with HR policies and legal standards.
• Managed office supply inventory proactively to prevent shortages and disruptions.
• Monitored leased office locations and property insurance using Asana.
• Maintained full compliance with data protection regulations in handling sensitive employee information.

Key Skills:

• Exceptional organizational abilities; adept at managing competing priorities.
• Strong interpersonal and communication skills, with professionalism across all levels of internal and external contact.
• Precise attention to detail, maintaining confidentiality in all HR-related documentation and processes.

Risk Management/Safety Team:

• Supported the Risk Director, Safety Director, Risk Management and Safety teams.
• Researched tower site and fiber leases, and managed certificates of insurance requests on behalf of the property site landlords/landowners and Crown Castle employees from the insurance broker Willis Towers Watson.
• Issued and organized 2000+ New York State Workers Compensation and Disability Insurance forms for Crown Castle USA, Inc.
• Handled mail distribution, categorized Customer/Tenant certificates of insurance, and managed end-of-year storage procedures.
• Sent legal documents/contracts via DocuSign to customers/tenants and new vendors for electronic signature on behalf of Risk Management.
• Managed purchase orders and invoices for the Risk and Safety Teams.
• Coordinated new vendor additions and purchase orders in the JD Edwards System.

Legal Department/Government Affairs:

• Supported the Government Affairs Legal Team & the Real Estate Legal Team.
• Assisted the Legal Department with assigning new law firm vendor numbers through the JD Edwards System and entering the information into the Passport - Legal Spend & Matter Management System (Wolters Kluwer) for invoicing.
• Maintained strict confidentiality, protecting sensitive information as required by legal ethics and regulations.
• Prepared and sent legal documents/contracts via DocuSign to customers and law firms on behalf of the Legal Department for electronic signature.
• Managed administrative duties such as maintaining lawyers' calendars, scheduling appointments, and handling mail.

Administrative:

• Prepared travel arrangements and processed expense reports on behalf of the Legal Department through the Crown Castle Concur Travel & Expense Report Management System.
• Planned, organized, and scheduled company meetings in the office, off-site, and via videoconference (Zoom, WebEx & Microsoft Teams), including room setup and catering.
• Demonstrated proficiency with various technologies, including Microsoft Office Suite, DocuSign, Dropbox, and social media.
• Managed document retrievals and storage box pickups from Iron Mountain.
• Updated information in databases and spreadsheets.
• Handled online orders for business cards, stationery, and envelopes with Consolidated Graphics.
• Prepared meeting agendas and took meeting minutes.
• Responded to emails and managed digital correspondence.
• Drafted and edited letters, reports, and other documents.
• Operated and maintained office equipment.

• Provided comprehensive administrative support to the Regional Vice President, two District Managers, and 40 Field Representatives
• Prepared professional correspondence, agendas, reports, and spreadsheets using Microsoft Word and Excel
• Orchestrated district and regional meetings, both on-site and off-site, ensuring seamless coordination
• Managed office logistics, including the acquisition of computer hardware, phones/cell phones, business cards, and office supplies for new and existing staff
• Facilitated interviews between HR and Senior Management for external candidates
• Coordinated travel arrangements for out-of-town interview candidates, ensuring a well-organized interview process
• Designed, coordinated, and maintained team websites for the Northeast Region and six District Offices using Microsoft Site Builder Network
• Monitored departmental budgets to ensure compliance with corporate policy
• Acted as a liaison between management, staff, and other departments
• Maintained multiple calendars using Microsoft Outlook
• Organized and maintained an accurate filing system
• Screened telephone calls and distributed incoming mail.

• Provided administrative and technical sales support to the District Manager and 12 Sales Representatives
• Resolved customer inquiries and discrepancies related to indirect channels and third-party dealers
• Handled billing discrepancies, account alterations, and generated sales by promoting company products and services
• Prepared detailed reports reflecting sales data for representatives across territories
• Provided dealer training support and served as a mentor to new employees
• Activated phones for third-party dealers and employee phone lines
• Conducted physical inventory for the Oakdale Air Force Base
• Performed general office administrative duties and contract preparation with articulate written and oral communication skills
• Documented all sales orders and maintained contracts, manuals, and promotional materials
• Tracked and analyzed sales information for each representative
• Created dynamic sales presentations using PowerPoint, Publisher, MS Word, Excel, etc
• Expanded profits through customer education on new product features, participation in promotional campaigns, and training efforts
• Managed and tracked code information on indirect demo phone accounts for 250 stores throughout southwestern Pennsylvania.