April Fellinger

General Manager

K2 Brothers Brewing

07.2020 - Current

Oversaw daily operations, ensuring adherence to quality standards and operational protocols.
Developed and implemented strategic initiatives to enhance product offerings and customer satisfaction.
Managed budgetary allocations, optimizing resource utilization across all departments.
Fostered a collaborative environment, mentoring staff to improve performance and team efficiency.
Led cross-functional teams in executing marketing campaigns that elevated brand visibility and engagement.
Ensured compliance with health regulations and safety standards throughout production activities.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Head Sever/ Trainer

Mario's/ Bazil's

07.2014 - 11.2019

Designed and implemented training programs to enhance employee performance and skill development.
Facilitated workshops on industry best practices, improving team knowledge and engagement.
Assessed training needs through surveys and feedback, ensuring alignment with organizational goals.
Developed instructional materials and resources to support diverse learning styles among trainees.
Mentored new hires, resulting in stronger staff development and increased productivity.
Collaborated with subject matter experts to create accurate training content.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Facilitated team-building exercises to foster collaboration between department members.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

Server/ Certified Trainer/Key Employee/coordinator

Olive Garden

09.2005 - 06.2014

Delivered exceptional customer service in fast-paced dining environment.
Trained and mentored new staff on menu knowledge and service protocols.
Ensured accuracy of orders, enhancing guest satisfaction and retention.
Managed table turnover efficiently to maximize seating capacity during peak hours.

Summary

Overview

Work History

General Manager

Head Sever/ Trainer

Server/ Certified Trainer/Key Employee/coordinator

Education

Fine Arts And Commercial Illustration

Skills

Timeline

General Manager

Head Sever/ Trainer

Server/ Certified Trainer/Key Employee/coordinator

Fine Arts And Commercial Illustration

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