Michael Flikkema
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Thai Klam Team
10.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures saving approximately $37.50 each time a new transaction is added.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Mid-Office Support Specialist
Ovation Corporate Travel/Amex GBT
04.2017 - 10.2021
- Created and implemented a process to streamline the Change Management process for our clients to reduce the number of reporting errors enhancing the relationship with the client and providing reports with clean data.
- Developed and ran monthly error reports and worked with the Client Solutions Managers to update the data within our system to reduce the number of errors being reported on a monthly basis. The reporting process was automated and reduced from 4 hours weekly to generate to 5 minutes. The number of errors was reduced from over 100,000 errors per month to near 50,000 errors per month.
- I worked with the Online Teams to generate custom scripts to automate the airline ticketing process allowing the agents to work with the clients providing a higher level of service.
Assistant Site Administrator
Ovation Corporate Travel/FROSCH
12.2014 - 04.2017
- I provided email and phone support to clients using the online booking tools to create travel reservations.
- I created templates to upload profiles to the online booking tools on a regular basis to streamline the upload process.
- I worked with the Senior Site Administrators to enhance the online tools with client specific requests to allow for better tracking or reporting for specific teams or business units.
- I tested the solutions provided by the Senior Site Administrators to ensure the client process would not conflict with any current programming.
Education
Bachelor of Science - Management Information Systems
University of Houston - Downtown
Houston, TX12.2019
Skills
- Performance Monitoring
- Performance Reporting
- Program Administration
- Process Improvement
- Workflow Optimization
- Maintenance Planning
- Data Analysis
Timeline
Operations Manager
Thai Klam Team
10.2021 - Current
Mid-Office Support Specialist
Ovation Corporate Travel/Amex GBT
04.2017 - 10.2021
Assistant Site Administrator
Ovation Corporate Travel/FROSCH
12.2014 - 04.2017
Bachelor of Science - Management Information Systems
University of Houston - Downtown
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