Juan Esteban Prada Rojas

Dedicated and reliable customer service representave with experience providing assistance and achieving goals through an outstanding skills. Strong dedicaon to helping customers, resolve issues, and culvang a posive image of the company. Excel in both team environments and alone. Proven ability to listen aenvely, solve problems quickly and efficiently, and create high-quality professional relaonships with callers and coworkers. Fully commied to following company procedures and winning loyal customers.

• Manage in-person and telephone complaints and requests from more than 100 customers daily.
• Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone.
• Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries.
• Use excellent communication and problem-solving skills to provide solutions to banking customers.
• Quickly master finance and product knowledge to be able to offer expert advice or escalate to correct departments as required.
• Provide training based on customer service best practices and standard operating procedures to coworkers for a financial application which is Cash App.
• Communicate with diverse clients, build rapport and long-term relationships, and achieve customer satisfaction metrics.
• Identify process improvement opportunities to enhance operational effectiveness and improve team productivity.
• Receiving emergency as well as non-emergency calls and alarm system alerts.
• Trying to understand the caller's needs.
• Tracking on-duty police officers' current locations.
• Recording calls and giving case numbers.