MELINDA KARIM
West Babylon,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
OFFICE MANAGER/EXECUTIVE ASSISTANT
TOWER MAINTENANCE CORP
03.2022 - Current
- Maintain Certifications, Qualifications and Compliance of company for various states i.e., WBENC, WOSB, WBE Certification for NYS SBS, ESD, DASNY, NY & NJ Port Authority, etc
- DBE Certification for RI, DOT for IL, WV, NC, NYS, MA, PA, NJ, CT, etc
- Qualifications/Compliance of applications for Deleader and Prequalification in MA, SSPC QP1/QP2, UCR, CCA-2 - NY, NY PASSPort, etc
- Handle all company insurance matters i.e., Request COIs for General Liability, Worker's Comp, Auto Insurance, and office Medical Insurance
- Fleet Management: Maintain and updated registrations, insurances, assist accounting in filing HUT/IFTA
- Point of Contact among Executives, employees, clients, and vendors
- Managed payroll operations by collecting and entering timesheets into Field Time Console and processing them in Vista
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- General Administrative & Office Management Duties i.e., maintain office supplies, monitor general office emails, mailings, filing, answering/screening calls, create reports, memos, and presentations, etc.
EXECUTIVE ASSISTANT
METRO ENVIRONMENTAL SERVICES, LLC
11.2016 - 03.2022
- Schedule and coordinate conferences and meetings with members of the Management Team
- Screen and answer all incoming telephone calls while personally handling all administrative tasks for President and Vice President
- Manage the President and Vice President's calendar, charity, and meeting schedules i.e., Face to Face Meetings, Zoom Conferences, Microsoft Teams Conferences
- Create reports for Fleet, Contracts in Hand, Licensing for Bi-Weekly Management Meetings utilizing Word and Excel
- Completed and processed expense reports for President on a weekly basis for his 3 companies
- HR responsibilities - update and/or create Job Descriptions, post, and monitor open jobs on Ziprecruiter and Indeed
- Schedule potential new hires for interviews with the Management Team
- Complete background checks for potential employees
- Fleet: Maintain and updated Registrations, Insurances, HUT and IFTA for Company Vehicles, schedule vehicles for maintenance and/or repairs
- Licensing: File and update company Licenses for various states.
ASSISTANT BRANCH MANAGER
JPMORGAN CHASE
10.2005 - 11.2015
- Served as primary contact for new business; 'cold' calls potential customers and establishes strong rapport so that customers would only request and deal with its client service representative
- Interviewed clients to determine their financial position, resources, assets and ability to invest and then sold and processed financial products applying knowledge of securities and investment plans
- Oversaw difficult sale assignments
- Directed the interviewing, hiring, and training of new tellers and the cross-training of existing staff in banking compliance, product knowledge, product technique and customer service methods, managed internal conflict resolution
- Handled and led all branch employee schedules
- Salvaged thousands of dollars in potential lost sales by immediately resolving old, unheeded customer concerns - recognized for ability to listen and not just hear what an individual says
- Ensured that deposits are credited with the exact amount due meeting company retention policies and scoring 99% in monthly audits
- Established key relationships with individuals from diverse backgrounds and status groups.
Education
A.A.S - Business Management / Marketing
Queensborough College, C.U.N.Y.
Bayside, NY01.2000
Skills
- Bilingual - Spanish
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of Accounting Systems - Vista and Sage
- Notary Public - Suffolk County, New York
- Office Administration
- Customer Service
- Excellent multi-tasking ability
- Office Management
Timeline
OFFICE MANAGER/EXECUTIVE ASSISTANT
TOWER MAINTENANCE CORP
03.2022 - Current
EXECUTIVE ASSISTANT
METRO ENVIRONMENTAL SERVICES, LLC
11.2016 - 03.2022
ASSISTANT BRANCH MANAGER
JPMORGAN CHASE
10.2005 - 11.2015
A.A.S - Business Management / Marketing
Queensborough College, C.U.N.Y.
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