Summary
Overview
Work History
Education
Skills
Timeline
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Bria Mays-Wilks

Milwaukee,Wisconsin

Summary

Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retention Customer Service Representative

Spectrum
11.2022 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Investigated and resolved customer inquiries and complaints quickly
  • Executed billing tasks and recorded information in company databases
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency

OPERATIONS MANAGER

Still Care, LLC
06.2020 - 12.2022
  • Oversaw brand positioning and messaging, ensuring consistency and relevance across all marketing materials and touchpoints, enhancing brand recognition and customer loyalty
  • Developed and executed comprehensive marketing strategies that aligned with business objectives
  • Orchestrated seamless event operations by efficiently managing logistical aspects such as vendor coordination, equipment rentals, and staff scheduling
  • Played a pivotal role in financial management by creating and adhering to event budgets, resulting in an average cost savings of 30% per event while maintaining high-quality standards
  • Built and nurtured strong client relationships through regular communication, addressing client needs and concerns promptly, and consistently exceeding client expectations
  • Proactively identified and resolved potential issues during event planning and execution, mitigating risks and ensuring smooth, problem-free events that consistently received positive feedback
  • Supervised and mentored a team of event coordinators and support staff, providing guidance, training, and performance feedback that resulting in event efficiency and client satisfaction.

STORE MANAGER

Blush Hair Boutique
05.2018 - 08.2022
  • Team Leadership: Led a team of hairstylists, receptionists, and support staff, fostering a positive work environment and ensuring optimal staff performance
  • Inventory Management: Oversaw inventory control, including ordering and restocking hair products, ensuring a well-stocked and organized store
  • Visual Merchandising: Designed and maintained attractive displays to showcase haircare products, enhancing customer engagement and sales
  • Customer Service: Provided exceptional customer service by actively engaging with clients, offering product recommendations, and addressing inquiries and concerns promptly
  • Sales Growth: Implemented effective sales strategies and promotions, resulting in a 30% increase in monthly sales over the past year.

Education

Bachelor of Science in Marketing -

Jackson State University
Jackson, MS
12.2022

Skills

  • Retention Strategies
  • Account Development
  • Problem-Solving Strength
  • Computer Technology
  • Computer Programming
  • Billing
  • Excel
  • Customer Service
  • Appointment Scheduling
  • Medical Terminology

Timeline

Retention Customer Service Representative

Spectrum
11.2022 - 03.2023

OPERATIONS MANAGER

Still Care, LLC
06.2020 - 12.2022

STORE MANAGER

Blush Hair Boutique
05.2018 - 08.2022

Bachelor of Science in Marketing -

Jackson State University

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Bria Mays-Wilks